Site Leader – Site Operations

Job Description

Site Leader | Ricoh USA, Inc.

The Tone:
This is a full-time role at Ricoh USA, Inc., located in Palo Alto, CA. Ricoh is an integrated solutions provider that connects people and technology, creating outstanding customer experiences and delivering innovation for businesses worldwide. The company empowers digital workplaces by enabling individuals to work smarter and harness information effectively. This Site Leader position is crucial for managing daily site operations, ensuring customer service level expectations are met, and contributing to acceptable profit levels within a small team environment.

The TL;DR
• Role: Full Time
• Type: Full time
• Location: In-person, Palo Alto, CA
• Pay: $27–$28 hourly
• Team: Leads a small team of employees and reports to assigned leadership.
• Mission: Owns daily site operations, maintains customer service standards, and supports profitability for a small team.
• Tech Stack: Oracle iProcurement, PCs, copiers, multifunction devices, imaging equipment, mail equipment, A/V equipment

What You’ll Actually Do
• Operations: Manage the daily operations of a mail room, copy center, or scanning facility, including operating relevant office equipment.
• Team Leadership: Act as the go-to person for a small team, assisting with job assignment, scheduling projects, and reporting facility issues to leadership.
• Customer Relations: Serve as the primary on-site contact for customer issues and ensure contract compliance for sites without a Site Manager.
• Staff Development: Train and develop assigned site personnel on workflow and machine operations as necessary.
• Performance Tracking: Understand and track contractual Service Level Agreements, executing and reporting compliance and performance improvement measures.

The Must-Haves
• Background: High school diploma or GED required; proficient knowledge in B2B and/or technical fields.
• Experience: 2+ years in a related field and 2+ years of customer-facing work experience.
• Skills: Tactical process facilitation, moderate problem-solving, intermediate customer service, intermediate technical aptitude, and intermediate written and verbal communication.
• Bonus: Previous training experience strongly preferred.