Manager-Operations

Job Description

Manager-Operations | Jobfu

The Tone:
This is a full-time role at Western Exterminator Company, located in Carson, CA. As a proud member of the Rentokil family, a global leader in Pest Control, the company provides essential services to protect people, enhance lives, and preserve the planet. This Manager-Operations role is critical for training, leading, and developing a team of specialists, driving sales and revenue goals, and ensuring exceptional service and client loyalty in the daily operations.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Carson, CA
• Pay: $61600–$100100 yearly
• Team: Manages a team of specialists.
• Mission: Optimizes daily operations and team performance to deliver superior pest control services and achieve financial targets while ensuring client satisfaction.

What You’ll Actually Do
• Team Leadership: Manage the daily operations of specialists with the goal of providing superior customer service to clients.
• Guidance & Development: Offer direction to staff in all aspects of operations, service, and client care, fostering their training and development.
• Financial Management: Be responsible for managing the basic financial performance of operations, including achieving revenue growth and controlling expenses.
• Field Operations & Client Relations: Travel daily throughout the territory to visit clients, assist specialists, and partner closely with the sales team on business development.
• Efficiency & Quality Assurance: Monitor and adjust scheduled appointments for efficiencies, manage field routing, conduct client QC audits, and oversee account management.

The Must-Haves
• Background: Manager. Bachelor’s degree (preferred but not required). Core domain knowledge in customer service and operations management.
• Experience: 3-5 years in a management role with emphasis in customer service. Proven success in training, mentoring, and coaching service professionals.
• Skills: Operations, Management, Customer Service, Revenue Growth, Training And Development.
• Bonus: Bachelor’s degree. Previous experience in a route-oriented, service environment. Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations. Must possess a valid driver’s license from the state of residence.