Technical Support Specialist – Financial NetSuite Support

Job Description

Technical Customer Service Representative | CC Finance Group

The Tone:
This is a full-time, in-person role at CC Finance Group, located in the Bangkok Metropolitan Area. CC Finance Group provides financial and NetSuite services to its clients. This role is crucial as the first point of contact for technical customer inquiries, directly supporting problem resolution and ensuring smooth operations for clients using the company’s financial and NetSuite offerings.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Bangkok Metropolitan Area

• Mission: Resolve technical issues for customers concerning provided financial and NetSuite services.
• Tech Stack: NetSuite

What You’ll Actually Do
• Ticket Management: Accept and process incoming support tickets from customers.
• Troubleshooting: Analyze and resolve technical disruptions and issues within financial and NetSuite environments.
• Escalation: Forward complex technical cases to specialized internal teams for further resolution.
• Customer Guidance: Advise customers on the proper application and usage of the systems.
• Process Improvement: Document solutions and actively contribute to the continuous improvement of service processes.

The Must-Haves
• Background: Completed vocational training in a commercial or technical field, career level: Entry-Level.
• Experience: Proven skills in customer care and customer support, with a focus on high customer satisfaction and service-oriented work; experience in technical support and troubleshooting, including secure error analysis and structured handling of technical inquiries; relevant professional experience.
• Skills: Strong communication skills, both written and verbal, ideally in English and one additional language, to convey complex technical content clearly; pronounced service orientation; strong teamwork ability; structured and solution-oriented work approach.
• Bonus: Knowledge of financial processes, accounting, or ERP systems (e.g., NetSuite); basic understanding of IT concepts.