Floating Assistant Managers

Job Description

Floating Assistant Manager | FiveStar

The Tone:
This is a full-time role at FiveStar, located in various store locations as needed. FiveStar focuses on managing overall store operations, including accounting, marketing, customer service, human resources, and food service across its locations. This role is critical for ensuring smooth store operations and effective management support, especially in the absence of a permanent Assistant Manager, contributing directly to the efficiency and success of the assigned store.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, various store locations

• Team: Partners with the General Manager and manages the store team.
• Mission: To manage store operations and provide essential leadership support in the absence of a permanent Assistant Manager, ensuring adherence to company policies and procedures.

What You’ll Actually Do
• Operations Management: Partner with the General Manager to assist in managing the overall operations of the assigned store, encompassing accounting, marketing, customer service, human resources, and food service functions, especially when a permanent Assistant Manager is absent.
• Team Leadership & Development: Manage, assist, and direct the store team in their daily duties as required by company policy and procedures. This includes assisting in timely and thorough training and educating the team on company policies and communications.
• Customer & Brand Experience: Be proficient in customer service and provide service as outlined by company policies. Practice and promote the FiveStar treatment by fostering a friendly atmosphere, ensuring customer needs are met, and engaging in suggestive selling.
• Inventory & Merchandising Oversight: Oversee merchandising activities and ensure adequate inventory levels. This involves evaluating displays, pricing, promotional signage, and addressing out-of-stocks, while also ensuring inventory control methods are effectively in place.
• Financial & Operational Control: Assist in ensuring adherence to labor budgets, completing accounting and paperwork tasks timely, and implementing safety and robbery prevention guidelines. The role also involves assisting in addressing store issues for effective resolution and learning and understanding P&L statements.

The Must-Haves
• Background: Managerial experience is required. Candidates must possess a High School Diploma, GED, or equivalent experience, with core domain knowledge in general retail operations and store management principles.
• Experience: A minimum of 1 year of retail management experience is essential, or an equivalent combination of education and experience. A valid driver’s license is also required for this role.
• Skills: Proven proficiency in customer service, management, and food service responsibilities is necessary, including hands-on daily operational tasks. Candidates must have basic computer skills, the ability to resolve store issues, and apply inventory control methods.
• Bonus: A professional appearance and a positive attitude are highly valued. The ideal candidate will be a collaborative team player, customer-focused, honest, hardworking, and demonstrate excellent attendance.