FOH Team Member

Job Description

FRONT OF THE HOUSE TEAM MEMBER | Stonefire Grill

The Tone:
This is an hourly, non-exempt, early career position at Stonefire Grill, with compensation starting at minimum wage plus tips. As a restaurant deeply driven by its values and culture, Stonefire Grill is committed to providing every guest with an exceptional and memorable dining experience. The Front of the House Team Member holds the primary responsibility for working alongside the entire Restaurant Team to exceed guest expectations. This role champions Stonefire Grill’s Mission, Vision, and Values, fostering an environment of integrity, commitment, and humble service for both guests and colleagues.

The TL;DR
• Role: Early Career
• Location: In-person, California
• Team: Reports to the General Manager or other management team members, collaborating with Heart of the House and Front of the House teams.
• Mission: Provide guests with an exceptional and memorable dining experience that exceeds their expectations.
• Tech Stack: POSI

What You’ll Actually Do
• Guest Engagement: Actively provide an exceptional and memorable dining experience by touching tables, engaging with guests, maintaining service standards, and partnering with managers on guest recovery.
• Order Processing: Efficiently manage guest orders by taking preorders, accurately entering them into the POSI system, and ensuring proper packing of equipment and food.
• Team Collaboration: Operate as a dedicated restaurant partner and team player, fostering respect and loyalty with managers, Heart of the House, and Front of the House Team Members to achieve common goals.
• Restaurant Upkeep: Maintain the restaurant in a clean, comfortable, and inviting state by diligently adhering to all Health Department and sanitation standards.
• Cultural Embodiment: Champion the Company’s Mission, Vision, and Values by leading through humble service, demonstrating integrity, and contributing suggestions for improvement in team meetings.

The Must-Haves
• Background: Entry-level position requiring a California Food Handler certification to be obtained before commencing work and maintained throughout employment, with a minimum age requirement of 16.
• Experience: No specific prior experience is required for this role.
• Skills: Exceptional communication skills, an organized and detail-oriented approach to tasks, and proficiency in reading and speaking English.
• Bonus: Prior experience working in a Fast Casual Restaurant environment is preferred.