US Marketing & Operations Manager

Job Description

US Marketing & Operations Manager | Gelatissimo

The Tone:
This is a full-time role at Gelatissimo, located in Houston, TX. Gelatissimo is an award-winning Australian-based premium gelato brand with over 60 stores across Australia, five stores in the United States, and an established international franchise network. This role is critical for driving the success of the United States business, offering a broad, hands-on opportunity with genuine ownership and the chance to make a significant impact. The position offers unique variety, starting with training at the Sydney Head Office before returning to Houston to support the US network across multiple states.

The TL;DR
• Role: Full Time
• Type: Full Time
• Location: In-person, Houston, TX

• Mission: Help the existing US business thrive by driving sales, enhancing customer experience, and strengthening the Gelatissimo brand.

What You’ll Actually Do
• Local Marketing: Design and execute local marketing campaigns and promotions tailored for the US market.
• Content Creation: Capture and create engaging social media, photography, and video content showcasing Gelatissimo’s products, stores, and customers.
• Franchisee Partnership: Partner with franchisees to improve sales, customer experience, and overall business performance, acting as their primary day-to-day support contact.
• Operations Coordination: Coordinate day-to-day business operations, product replenishment, and new product launches with the Australian Support Office.
• Business Development: Identify opportunities to improve business performance and strengthen the Gelatissimo brand across the US network.

The Must-Haves
• Background: Managerial role with experience in marketing, hospitality, retail, franchising, or business operations.
• Experience: Demonstrated strong digital marketing and social media skills.
• Skills: Excellent communication and relationship-building abilities, a commercial mindset with sound problem-solving skills, and high levels of organisation, initiative, and accountability.
• Bonus: Flexibility to travel within the United States, with a proactive and hands-on approach to helping shape Gelatissimo’s US business success.