Candidate
Employer
Director of Operations – Hotel Operations
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Job Description
Director of Operations | General Hotels Corporation
The Tone:
This is a full-time role at General Hotels Corporation, located in Jeffersonville, IN, specifically for the Hilton Garden Inn. General Hotels Corporation is a hotel management company with over 60 years of experience, committed to enriching lives through award-winning hospitality. This role is crucial for providing operational, accounting, administration, and human resource support to Department Leaders, ensuring the smooth and efficient running of the hotel and overall guest satisfaction.
The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Jeffersonville, IN
• Mission: Ensure efficient hotel operations, financial accuracy, and guest satisfaction by supporting department leaders across multiple functions.
• Tech Stack: MS Office (MS Excel, MS Word), various hotel property management systems
What You’ll Actually Do
• Training & Onboarding: Conduct operational and brand standard training for staff and onboard new employees.
• Operational Support: Serve as Manager on Duty as needed and assist with food and beverage and housekeeping duties to ensure guest satisfaction.
• Financial Oversight: Review guest, AR, and deposit ledgers, assist with hotel accounting and payroll, and prepare accurate month-end reports.
• Accounts Receivable Management: Manage all accounts receivable, including setting up accounts, sending invoices, posting payments, and making collection calls.
• Administrative Functions: Maintain physical and digital HR and accounting files, manage office supplies, and perform administrative tasks for a sister property, Homewood Suites Keystone at the Crossing.
The Must-Haves
• Background: Director-level experience providing operational, accounting, administration, and human resource assistance to department leaders within a hotel environment.
• Experience: Proficiency with office management software, specifically MS Office (MS Excel and MS Word); ability to learn various hotel property management systems.
• Skills: Solid knowledge of office procedures; strong organizational skills with a problem-solving attitude; excellent written and verbal communication skills; attention to detail; ability to maintain a high degree of confidentiality.
