Coordinator- Store Operations (Operational Workload)

Job Description

Coordinator – Store Operations (Operational Workload) | American Eagle Outfitters Inc.

The Tone:
This is a full-time role at American Eagle Outfitters Inc., located in Pittsburgh, PA. American Eagle Outfitters Inc. is a leading global specialty retailer with a portfolio of beloved apparel brands including American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder and Unsubscribed. This role is crucial for driving operational excellence by coordinating workload planning and execution, supporting consistent store execution, and enhancing the overall associate experience across the company.

The TL;DR
• Role: Early Career
• Type: Full Time
• Location: In-person, Pittsburgh, PA

• Team: Reports to Sr. Manager- Store Operations
• Mission: This person coordinates workload planning, execution, and field communications to ensure clear and actionable operational initiatives are aligned with business priorities and optimize field execution.
• Tech Stack: Google Workspace, Microsoft Office Suite (Excel, PowerPoint, Outlook)

What You’ll Actually Do
• Initiate Workload Programs: Manage the execution of workload planning initiatives, including the development and distribution of surveys, assessments, testing protocols, and multi-phase rollout communications to ensure effective operational updates.
• Maintain Workload Calendars: Own and maintain comprehensive workload planning calendars for Field Leaders and Store Teams, accurately reflecting and communicating all key business initiatives and their associated timelines.
• Develop Workload Guides: Coordinate the development and distribution of quarterly workload guides, partnering with various cross-functional teams to ensure content accuracy, alignment with strategic goals, and timely delivery to field teams.
• Facilitate Cross-functional Alignment: Collaborate extensively with cross-functional partners, including Store Operations, Field Visual, Marketing, Merchandising, and Field Leadership, to gather essential information and ensure all workload initiatives are clear, actionable, and aligned with overall business priorities.
• Monitor Operational Efficiency: Monitor existing workload planning processes and proactively identify opportunities to improve communication strategies, organizational structures, and overall operational efficiency, escalating recommendations for consideration and implementation.

The Must-Haves
• Background: Possess a Bachelor’s degree in Business, Communications, Retail Management, or a closely related field, providing a foundational understanding relevant to corporate retail operations and project coordination.
• Experience: A minimum of 2-3 years of professional experience in retail environments, corporate retail operations, or project coordination roles, demonstrating practical application of organizational and operational principles.
• Skills: Exhibit strong organizational acumen, effective time management abilities, and proven project coordination skills, enabling the successful management of multiple priorities; demonstrate excellent verbal and written communication capabilities for clear field communications; possess strong attention to detail to maintain accuracy and meet deadlines; and showcase a demonstrated ability to collaborate effectively with diverse cross-functional partners.
• Bonus: Display a strong problem-solving orientation and a continuous improvement mindset, actively seeking to optimize processes and enhance operational effectiveness.