Operations Coordinator

Job Description

Vice President of Operations | Prima Finance Group

The Tone:
This is a full-time role at Prima Finance Group, located in Lahore. As an organization in the financial services sector, Prima Finance Group relies on efficient daily operations to serve its clients effectively. This position is vital for organizing and coordinating these critical operational processes, ensuring that all service and quality standards are consistently met and that the business runs smoothly. The individual in this role will directly contribute to operational excellence and customer satisfaction.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Lahore

• Mission: To organize and align daily operational processes, ensuring service and quality standards are consistently met within Prima Finance Group.
• Tech Stack: MS Office

What You’ll Actually Do
• Operational Coordination: Organize and align the daily operational workflows across various business functions within the Prima Finance Group.
• Process Management: Plan, monitor, and refine work processes, actively coordinating both internal teams and external interfaces to ensure seamless execution.
• Quality Assurance: Systematically ensure that all established service and quality standards are meticulously maintained and upheld throughout all operational activities.
• Customer & Management Support: Provide comprehensive support in the efficient processing of customer inquiries, meticulously prepare detailed reports for senior management, and diligently create and maintain essential operational documentation.
• Problem Solving & Prioritization: Collaborate closely with diverse internal teams, effectively prioritize incoming tasks, and assist in structuring solutions to address and overcome daily business challenges.

The Must-Haves
• Background: A completed university degree or a comparable commercial vocational qualification in fields such as Economics, Business Administration, or Financial Services.
• Experience: Initial professional experience in an operational or administrative support role is highly desirable.
• Skills:
• Analytical Acumen: Demonstrated strong analytical capabilities to effectively evaluate current processes, rigorously analyze relevant data, and accurately identify potential areas for optimization within operational workflows.
• Communication Proficiency: Excellent verbal and written communication skills are essential for clear, professional, and effective interaction with customers, colleagues, and all levels of management.
• Customer Orientation: A proven customer-oriented approach to meticulously process inquiries, address concerns, and actively contribute to achieving high levels of customer satisfaction.
• Administrative Excellence: Meticulous administrative skills, encompassing efficient documentation practices, organized appointment scheduling, and foundational proficiency in commonly used office software, particularly MS Office applications.
• Bonus:
• Direct experience in the steering, management, and continuous improvement of operational processes, including practical experience with key performance indicators (KPIs) and service-level agreements (SLAs).
• A highly structured approach to work, exceptional organizational talent, a strong aptitude for teamwork, and demonstrated resilience within a dynamic and often demanding business environment.