Lead, Data, Insights & AI

Job Description

Corporate Vice President – Data Insights and AI Lead | New York Life Insurance Company

The Tone:
This is a full-time, individual contributor role at New York Life Insurance Company, located in a hybrid capacity, requiring 3 days on-site per quarter. New York Life provides financial security and peace of mind through its diverse business portfolio. This role is critical for enabling data-driven decision-making across technology and operational functions by transforming complex data into actionable insights, ultimately improving performance, user experience, and business outcomes.

The TL;DR
• Role: Full Time
• Location: Hybrid, New York, NY
• Pay: $119000–$170000 yearly
• Team: Senior individual contributor partnering across Operations, Platform & Engineering, Field Enablement & Rollout, Release Management, Change Management, and Strategy & Execution
• Mission: Transform operational, platform, release, and change management data into actionable insights to improve prioritization, execution, adoption, and measurable business results.
• Tech Stack: ServiceNow, Amazon Connect, Jira, Power BI, Tableau, SQL

What You’ll Actually Do
• Operational Intelligence: Develop and deliver trusted operational intelligence by integrating data from various platforms to identify trends, risks, and opportunities, providing actionable recommendations.
• Performance Reporting: Design, implement, and maintain KPI frameworks, executive dashboards, and reporting that clearly visualize operational performance, agent experience, and change adoption.
• Strategic Partnership: Partner with business and technology leaders to translate complex operational data into meaningful insights that support planning, prioritization, and investment decisions.
• AI and Automation Advancement: Identify and implement opportunities to apply AI, automation, and knowledge management to enhance analysis, reporting, decision support, and operational effectiveness.
• Collaborative Improvement: Collaborate across multiple functions to establish consistent measurement practices, improve operational transparency, and deliver measurable improvements in performance and customer experience.

The Must-Haves
• Background: Bachelor’s degree or equivalent in analytics, business intelligence, operational performance, or a related discipline supporting technology or customer-facing organizations.
• Experience: 8+ years of experience in analytics, business intelligence, or operational performance, including demonstrated experience developing KPI frameworks, executive dashboards, and performance reporting.
• Skills: Strong analytical, critical thinking, and problem-solving skills; experience with reporting, analytics, and data visualization tools like Power BI, Tableau, or SQL; experience leveraging AI-enabled tools; excellent written and verbal communication skills; ability to build collaborative relationships and influence cross-functional teams without direct authority.
• Bonus: Experience supporting contact center operations, service management, or operational analytics; familiarity with ServiceNow, Amazon Connect, or Jira; experience supporting release management, change management, or enterprise transformation; experience implementing automation, AI, or knowledge management solutions.