Assistant Manager – Retail Operations

Job Description

Store Manager | Ross Stores, Inc.

The Tone:
This is a full-time role at Ross Stores, Inc., located in various locations. Ross is a thriving retail organization dedicated to offering value to customers and fostering an inclusive environment for its Associates. This role is crucial for leading comprehensive store operations, ensuring exceptional customer service, effective merchandising, and the development of a strong team.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, various locations

• Team: Direct supervision of all non-exempt Associates.
• Mission: Leads entire store operations to consistently meet company standards, optimize performance, and cultivate a positive shopping and working environment.
• Tech Stack: PDTs, registers, PC

What You’ll Actually Do
• Store Leadership: Oversee all general operating requirements, leading company best practices to maximize productivity and ensure compliance with company standards and regulations.
• Talent Development: Manage the recruiting, hiring, training, and development of non-exempt Associates, ensuring adherence to personnel policies and addressing Associate relations.
• Financial Management: Control payroll hours and manage expenditures to remain within budget, continuously monitoring actuals against plan and administering payroll.
• Customer Experience: Supervise and coach Associates to deliver efficient, friendly, and professional customer service across all store areas, including sales floor and registers.
• Merchandise Operations: Direct merchandise processing to the sales floor within company timeframes, ensuring proper recovery, sizing, markdowns, and presentation according to guidelines.

The Must-Haves
• Background: Managerial career level in a retail environment.
• Experience: Two or more years of Store Manager or Assistant Store Manager experience within a retail setting.
• Skills: Demonstrated ability to supervise, motivate, and communicate positively with Associates; adept at handling multiple tasks, prioritizing, providing direction, and following through; skilled in independent judgment and maintaining high-quality customer service; proficient in basic retail mathematical calculations and fluent in English; availability to work evenings and weekends.