Civil Drafter

Job Description

Civil Drafter | ACO USA

The Tone:
This is a professional position at ACO USA. ACO USA is involved in product design and manufacturing, providing technical solutions to customers in areas likely related to civil engineering and construction. This role is crucial for ensuring customer satisfaction by providing expert technical product assistance, resolving on-site issues, and helping to guide future product development.

The TL;DR
• Role: Civil Drafter
• Pay: $27–$29 hourly
• Mission: This role ensures customer satisfaction by providing expert technical product assistance, resolving on-site issues, and informing future product development.
• Tech Stack: AutoCAD or similar systems, Windows Office programs, Adobe Acrobat Pro

What You’ll Actually Do
• Support: Provide technical support, offering recommendations on product selection, installation procedures, calculations, and customized design drawings to solve on-site problems.
• Collaborate: Work with product competency centers to understand product lines, develop operational plans, and become an expert in niche products within the assigned market.
• Satisfy: Partner closely with Inside Sales Representatives and Area Sales Managers to ensure customer satisfaction and effectively resolve problems.
• Innovate: Elicit customer feedback to help guide the future direction of products and services.
• Analyze: Perform field failure analysis and evaluate solutions for production product issues, applying technical and product expertise.

The Must-Haves
• Background: Hold a Bachelor’s degree from a four-year college or university, or possess five years of related experience and/or training, or an equivalent combination of education and experience.
• Experience: A minimum of 1-2 years of experience in a technical or product support position is required, along with 1-2 years of experience interpreting product design, layouts, and basic drafting room practices.
• Skills: Demonstrated knowledge of AutoCAD or similar systems, basic use of Windows Office programs, and Adobe Acrobat Pro. Must have strong analytical and problem-solving skills, communication proficiency, and the ability to read blueprints and perform calculations such as proportions, percentages, area, circumference, and volume.