OD Operations Manager – Building Operations Oversight

Job Description

On-Duty Operations Manager (OD) | JCC Greater Boston

The Tone:
This is a limited part-time role at JCC Greater Boston, located in Newton, MA. JCC Greater Boston is a vibrant community center committed to creating an inclusive and diverse community by fostering meaningful relationships through various programs and services. This key role is essential for maintaining a safe and welcoming environment for all, providing critical operational oversight, and offering reliable support to members and staff on duty, particularly outside of prime business hours. The On-Duty Operations Manager ensures the delivery of excellent customer-centric services, consistently aligning with JCC Values and upholding the community’s conduct and service level expectations.

The TL;DR
• Role: Part Time
• Type: Limited part-time (4-18 hours per week)
• Location: In-person, Newton, MA
• Pay: $20 hourly
• Team: Reports to the OD Coordinator, serves as an essential member of the Health & Wellness team and the wider community.
• Mission: Provides effective guidance, problem resolution, direction, and interventions to ensure excellent customer services and maintain JCC’s conduct and service level expectations.
• Tech Stack: Microsoft Outlook, Word, Excel, Paylocity system

What You’ll Actually Do
• Building Oversight: Provide collaborative, communicative, and decisive operational oversight of the building, exhibiting a vigilant and active presence, and performing ongoing building rounds at least once every 30 minutes during the shift.
• Safety and Standards: Act as the first point of contact for staff, promptly responding to any medical emergency in the building, addressing suspicious or unsafe behaviors, and ensuring clear, detailed documentation of all incidents and issues for follow-up.
• Welcoming Environment: Foster a welcoming, friendly, and respectful environment for all members and staff by modeling professional conduct, introducing yourself, greeting members, and attentively listening to and effectively addressing concerns.
• Policy Enforcement: Consistently enforce all procedures and policies of the JCC, specifically all Health & Fitness department policies, and effectively execute and follow all On-Duty Manager protocols, reporting accidents and issues directly to the OD Coordinator.
• Inclusive Community: Actively contribute to an inclusive and welcoming environment where each individual is valued, respected, and feels part of the community, supporting JCC Greater Boston’s mission, vision, and core values of belonging, joyfulness, collaboration, and transformation.

The Must-Haves
• Background: Requires a high school diploma or equivalent and currently holding a valid and active CPR/AED/First Aid Certification.
• Experience: At least 1 year of successful experience overseeing a function or people, with equivalent combinations of education and experience considered.
• Skills: Strong computer proficiency in Microsoft Outlook, Word, and Excel; demonstrated ability to multitask and manage situations effectively and diplomatically; superb interpersonal and active listening skills with tactful and effective communication; history of effective decision-making skills and good judgment.
• Bonus: Ability to tactfully handle challenging conversations and situations, including willingness to be trained in de-escalation; willingness to work early mornings, evening, and weekend hours.