District Manager – Construction Project Management

Job Description

District Operations Manager – Flooring | Premier Services Group

The Tone:
This is a full-time role at Premier Services Group, located in Anchorage, AK. Premier Services Group is a family-owned and operated company specializing in large-scale flooring and millwork installations across eight states, serving a significant retail business partner. The company is continuously striving to grow and build its team for the future. This role is crucial as the primary point of contact for the company in the assigned district, ensuring smooth operations, high-level customer satisfaction, and adherence to company objectives. The individual in this position will be instrumental in driving results, resolving daily issues, evaluating and improving processes, and implementing changes to enhance efficiency and service delivery within the district.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Anchorage, AK
• Team: Reports to company leadership and manages direct reports and field staff.
• Mission: Ensure the assigned district runs smoothly, meets company standards, and achieves exceptional customer satisfaction through oversight, communication, and process improvement.
• Tech Stack: Smartphones, mobile apps, multiple computer software applications.

What You’ll Actually Do
• District Operations & Compliance: Maintain a high level of oversight to ensure the assigned district runs smoothly, meeting company standards and customer expectations, and ensuring installers adhere to all PSG guidelines on job sites.
• Communication & Issue Resolution: Establish continuous, effective communication with all internal and external stakeholders, including local support staff, corporate employees, and business partners, to drive results, resolve scheduling issues, and address project concerns promptly.
• Installer & Team Management: Conduct regular evaluations of the installer base and performance, coordinate quarterly installer meetings, recruit new contractors, and develop and train direct report staff through feedback and growth encouragement.
• Customer Satisfaction & Partnership: Proactively visit assigned area business partners to maintain and improve relationships, swiftly investigate and implement solutions for all negative customer experiences to ensure a high level of satisfaction.
• Resource & Process Management: Oversee strategic planning, budgetary concerns, policy development, and employee relations, while also maintaining warehouse operations at the local Anchorage location and conducting customer home measurements as needed.

The Must-Haves
• Background: Manager; College graduate or equivalent educational level is preferred; expertise in construction or construction management.
• Experience: A minimum of three (3) years of management or supervisory experience; a minimum of three (3) years of experience in either construction or construction management.
• Skills: Strong communication, problem-solving, planning and organization, proficiency with smartphones, mobile apps, and multiple computer software applications.
• Bonus: College graduate or equivalent educational level.