OFFICE CLERK/ OFFICE MANAGER / HEAD BOOKKEEPER

Job Description

Office Manager | Houchens Food Group

The Tone:
This is an in-person role at Houchens Food Group. Houchens Food Group operates in the food sector, providing goods and services, and this position is critical for maintaining the financial integrity and smooth daily operations of the office. The Office Manager ensures accurate cash handling, efficient administrative support, and provides friendly service to both customers and internal staff.

The TL;DR
• Role: Full Time
• Location: In-person
• Team: Reports to store management or supervisor; may supervise other office employees and direct cashiers.
• Mission: To ensure accurate financial transactions, efficient office administration, and excellent customer service for the store’s operations.
• Tech Stack: Computer, FAX machine, calculator, time clock, VCR, cash register, cashier equipment/systems

What You’ll Actually Do
• Financial Management: Accurately perform comprehensive cash handling activities including accounts receivable and payable, daily bank deposits, ATM functions, Western Union transactions, selling money orders, selling lottery items, counting cashier tills, performing safe audits, cash drawer balancing, coupon processing, and posting charge accounts.
• Customer Service & Communication: Provide exceptional and friendly customer service, answer telephones, transfer calls, accept gas and utility payments, and manage return check processes.
• Reporting & Administration: Prepare all necessary office reports, which may vary by location, and email deposit information to the corporate office.
• Office Operations: Operate and maintain essential office machines and equipment, including but not limited to computers, FAX machines, calculators, and cash registers.
• Operational Support: May supervise and direct other office employees in the absence of other office supervision, provide direction to cashiers, order store supplies, train other office employees, and work with payroll reports and time cards.

The Must-Haves
• Background: This role requires a professional with efficient math skills and a foundational understanding of cash handling, accounting basics, and general office administration.
• Experience: Demonstrated ability to accurately perform a wide range of cash handling activities, proficiently operate various office machines, and consistently provide high-quality customer service.
• Skills: Efficient math skills, the ability to follow written and oral instructions, strong teamwork capabilities, fluent English communication, and the ability to write legibly.
• Bonus: Experience supervising or directing other employees, and familiarity with stocking, ordering, and selling cigarette and tobacco products.