Shift Manager

Job Description

Shift Leader | Firehouse Subs

The Tone:
This is an essential, in-person leadership role at Firehouse Subs, specifically located at the Coldwater Rd Location. Firehouse Subs is a nationally recognized restaurant chain, founded on a deep passion for hearty and flavorful food, delivered with heartfelt service, and a profound commitment to public safety through its Public Safety Foundation. As a Shift Leader, you will play a critical part in the daily success of the restaurant, being fully accountable for the profitable operation of your designated shift. This role is fundamental to upholding the brand’s reputation for quality, service, and community involvement, ensuring every guest experience reflects the core values and mission of Firehouse Subs.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Coldwater Rd Location
• Pay: $14.50–$16.50 per hour
• Team: Reports directly to the General Manager.
• Mission: Owns the profitable and compliant operation of a designated shift, upholding company standards for service, quality, and cleanliness.

What You’ll Actually Do
• Profitability Management: Take full accountability for the profitable operation of your assigned shifts, meticulously adhering to all established company guidelines and requirements concerning food cost, labor expenses, controllable costs, utilities, and actively working towards consistent sales growth.
• Regulatory Compliance & Standards: Guarantee the restaurant is in complete compliance with all pertinent local, state, and federal regulations, which includes upholding health regulations, hour and wage laws, age restrictions, fair employment practices, Americans with Disabilities Act (ADA) guidelines, and any other legal requirements for business operation.
• Team Leadership & Service Excellence: Provide decisive and supportive leadership to the entire restaurant team, consistently guiding them to meet and exceed standards for superior guest service, product quality, and restaurant cleanliness, all while actively embracing the unique Firehouse Subs® “culture” and its mission and vision statements.
• Operational Implementation & Support: Actively assist the General Manager in the effective coordination and timely implementation of all current operations game plans and company-wide initiatives, ensuring profitable execution and alignment with strategic objectives.
• Staffing & Development Participation: Engage in critical human resources activities under the guidance of the General Manager, including participating in the interviewing, hiring, training, and appropriate disciplining of employees to build and maintain a high-performing team.
• Strategic Communication: Maintain open and effective communication with the General Manager and/or Owner, promptly reporting any and all issues or developments that have the potential to impact the business positively or negatively.

The Must-Haves
• Background: This role requires a background demonstrating accountability for leadership within a restaurant or food service environment.
• Experience: Proven experience in managing shift operations, ensuring adherence to established financial and operational guidelines (e.g., food cost, labor), upholding regulatory compliance, and leading a team to deliver superior guest service and cleanliness standards.
• Skills: Comprehensive knowledge of local, state, and federal regulations pertinent to restaurant operations (e.g., health, wage, employment); strong leadership and team motivation abilities; effective communication for reporting and coordination; and a commitment to maintaining company policies and procedures.