Director of Hospitality

Job Description

Director Of Hospitality | Autumn Lake Healthcare

The Tone:
This is a full-time, in-person leadership role at Autumn Lake Healthcare, at one of their facilities. The company is actively redefining what hospitality means in healthcare settings. This role is crucial for creating comfort, connection, and confidence for guests and their families during significant moments in their lives. The work directly impacts the reputation of the building and ensures every guest feels supported and at ease.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person at company facility
• Pay: $60000 yearly
• Team: Part of the leadership team
• Mission: Owns the full guest and family experience in a skilled nursing and subacute setting, ensuring comfort, connection, and confidence.

What You’ll Actually Do
• Leadership: Serve as the primary leader of the guest and family experience for the entire building.
• Guest Journey: Own the complete subacute and short-term patient journey, from the point of admission through to discharge.
• Relationship Building: Build genuine relationships with patients and their families through consistent daily rounding and personal connection.
• Problem Solving: Act as the main problem solver and a calming presence when concerns or issues arise for guests or families.
• Experience Elevation: Create memorable “white glove moments” designed to elevate the guest experience beyond initial expectations.

The Must-Haves
• Background: Director level leadership focused on guest experience, relationships, and problem-solving within a healthcare hospitality context. No medical or clinical background is required.
• Experience: Demonstrated strong people skills and natural leadership presence; a proven ability to build real relationships and deliver personalized experiences; and a track record of thriving on connection, purpose, and responsibility. No specific years of experience are required.
• Skills: Warmth and confidence in leadership, creative experience design, relationship building, effective problem-solving, communication, and patient satisfaction management.
• Bonus: Prior experience in hospitality, customer service, or other people-facing roles is considered a plus.