Store Operations Manager

Job Description

Store Operations Manager | CubeSmart

The Tone:
This is a full-time role at CubeSmart. At CubeSmart, the company culture is paramount, fostering an environment where every individual is valued. The Store Operations Manager is crucial in delivering this culture by ensuring outstanding customer experiences and maintaining the operational excellence of a self-storage property. This role offers the chance to make a tangible difference, belong to a supportive team, and benefit from real growth opportunities within the company.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person

• Mission: Own the successful daily operations and customer satisfaction of a CubeSmart self-storage facility through diligent customer service and property maintenance.
• Tech Stack: Point-of-Sale System (POS), database, MS Office products

What You’ll Actually Do
• Customer Service: Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Sales & Leasing: Rent self-storage spaces, sell store merchandise, manage the leasing process, and meet monthly sales goals and metrics.
• Financial Management: Process payments utilizing the Point-of-Sale System, complete daily bank deposits, manage invoice review and approval responsibilities, and oversee the store’s expense budget.
• Property Oversight: Perform daily operational tasks including lock checks, showing units to customers, making courtesy calls regarding late payments, and managing the legal process of auctions.
• Facility Maintenance: Maintain the facility by cleaning units and grounds, performing tasks such as mopping, sweeping, changing light bulbs, and ensuring overall cleanliness and safety standards.

The Must-Haves
• Background: Manager level in a role requiring both customer service excellence and property maintenance oversight.
• Experience: Proven experience delivering high-quality customer service to a diverse customer market and a self-driven mindset with a strong operational focus.
• Skills: Basic computer proficiency including MS Office products; physical ability to perform daily property maintenance tasks such as lifting up to 50 lbs., bending, kneeling, and climbing; ability to work Saturdays; and possession of a valid driver’s license with up-to-date insurance and access to a personal vehicle.
• Bonus: The flexibility to work Sundays, as required by some locations.