General Manager

Job Description

General Manager – Tampa | Better Buzz Coffee

The Tone:
This is a full-time General Manager role at Better Buzz Coffee, situated in Tampa, FL. Better Buzz Coffee, an established and growing brand originating from San Diego, CA, is embarking on its first expansion into Florida. This position is pivotal for introducing the local community to the company’s distinctive food and drink menu, including its famous “The Best Drink Ever,” and for successfully launching the initial location. The General Manager will be the leader of the cafe, responsible for delivering the unique “Buzz Life experience” to both guests and team members, thereby upholding the brand’s mission to elevate the coffee experience and foster a fun, inspiring work environment.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Tampa, FL
• Pay: $79000–$86000 yearly
• Mission: Lead the cafe to consistently deliver the “Buzz Life experience” for all guests and team members, driving connections and upholding the company’s mission to elevate the coffee experience in a new market.

What You’ll Actually Do
• Team Leadership and Development: Lead the cafe team with efficiency, respect, friendliness, professionalism, and compassion, taking responsibility for hiring, training, motivating, and inspiring team members to create a superior experience with every interaction.
• Guest and Team Experience: Ensure the unique “Buzz Life Experience” is consistently delivered and felt by every team member and guest, fostering a welcoming environment backed by an amazing drink and food offering.
• Operational Excellence and Profitability: Drive solid metrics and Key Performance Indicators, run a profitable location by managing food and labor costs, execute accurate inventories, and maintain high Yelp & Google scores (4.2 or higher).
• Brand Standards and Compliance: Uphold and enforce all brand standards, expectations, and food safety guidelines, while also championing a safe, harassment-free, and discrimination-free workplace.
• Community Integration and Sales Growth: Actively engage with the local neighborhood and community, learning guest names to build strong connections, and strategically drive sales to meet and exceed business objectives.

The Must-Haves
• Background: Managerial role with a preferred High School Diploma or GED graduate; extensive core domain knowledge within high-volume coffee or fast-casual food and beverage environments.
• Experience: A minimum of 3 years of prior general management experience in a high-velocity, high-volume coffee or fast-casual setting is required, alongside at least 3 years of general Food & Beverage industry experience.
• Skills: Demonstrated leadership ability to inspire and motivate teams, exceptional hospitality skills to build strong guest connections, competitive spirit to drive transaction success, strong financial acumen for managing costs and profitability, and proficiency in enforcing brand standards and executing operational protocols.
• Bonus: Valuable experience includes managing high-volume drive-thru operations and prior involvement in new location openings.