Assistant Manager

Job Description

Assistant Manager | Domino’s

The Tone:
This is an Assistant Manager role at Domino’s, located at 1001 W Fayette Ave. in Effingham, IL. Domino’s is a recognized leader in the pizza industry, dedicated to delivering quality products and excellent service to its customers. This pivotal position is critical to supporting the store manager in overseeing all daily operations, ensuring the store consistently meets high standards for customer service and operational efficiency. The Assistant Manager plays a vital role in fostering a positive work environment and driving the team’s collective success.

The TL;DR
• Role: Full Time
• Location: In-person, Effingham, IL
• Team: Reports to the Store Manager and supervises store staff.
• Mission: Support daily operations, ensure excellent customer service, and drive team performance to achieve store objectives.
• Tech Stack: MS Office suite

What You’ll Actually Do
• Manage Daily Operations: Oversee and assist in the daily management of store operations, ensuring efficient workflow, product quality, and adherence to operational standards.
• Drive Sales and Policy Compliance: Support the store manager in achieving sales targets, implementing all company policies, and ensuring compliance with health, safety, and security regulations.
• Lead and Develop the Team: Supervise, motivate, and assist in the scheduling, training, and development of staff members to foster high performance and a collaborative, positive work environment.
• Enhance Customer Experience: Actively handle customer inquiries, promptly resolve complaints and issues, and ensure exceptional service to maintain high customer satisfaction.
• Oversee Inventory and Administration: Participate in inventory management, stock control, and perform essential administrative tasks including reporting and accurate record-keeping.

The Must-Haves
• Background: This role requires a high school diploma or equivalent, demonstrating a foundational understanding of business operations. Candidates should possess a strong background in customer service environments and a clear aptitude for leadership.
• Experience: Proven experience in leadership and team management is essential, showcasing the ability to guide staff and maintain high performance standards. Prior experience in a retail or food service setting where daily operations and customer satisfaction are key is highly valued.
• Skills: Candidates must possess excellent communication and interpersonal abilities to effectively interact with staff and customers. Strong problem-solving, decision-making, and time management skills are critical, alongside proficiency in multitasking and basic computer literacy, including familiarity with MS Office suite.
• Bonus: Flexibility to work a variety of shifts, including evenings, weekends, and holidays, is a significant advantage for this dynamic role.