Entry-Level Solutions Specialist – Inventory Solutions

Job Description

Solutions Specialist I | JD Power

The Tone:
This is an entry-level role at JD Power, a leading provider of software solutions for the automotive industry. The company builds proprietary data, advanced analytics, deep industry expertise, and seamless workflows to power auto-related decisions. This role is crucial for delivering exceptional customer support and helping clients maximize the value of inventory management solutions, directly contributing to client success and system adoption.

The TL;DR
• Role: Early Career
• Pay: $49000–$57000 yearly
• Team: Automotive Dealer Solutions team
• Mission: This person is responsible for onboarding, implementing, and supporting new clients for the Inventory platform, ensuring successful setup and adoption of inventory management solutions.

What You’ll Actually Do
• Customer Support: Deliver exceptional customer service and technical support to clients via phone and email regarding the Inventory platform.
• Issue Resolution: Troubleshoot and effectively resolve customer issues related to the Inventory platform, escalating complex problems to internal teams or 3rd party partners when necessary.
• Client Onboarding: Guide new clients through the entire onboarding and implementation process, from initial system setup and configuration to comprehensive training and successful adoption.
• Data Collection: Coordinate and conduct “Workbook calls” with clients to gather all necessary information required to complete the setup workbook accurately and efficiently.
• Quality Assurance: Manage the progression of client orders through all required steps, ensuring timely and successful completion of setups while adhering to high-quality standards using defined checklists.

The Must-Haves
• Background: Entry-Level. Foundational understanding of B2B customer success, professional services, technical support, or account management principles, ideally in a software solutions environment.
• Experience: 0-2+ years of experience in customer-facing roles such as B2B customer success, professional services, technical support, or account management, or equivalent educational background.
• Skills:
• Strong communication, problem-solving, analytical, public speaking, and presentation skills, enabling clear interaction and effective training for clients.
• Proficiency with technology and an eagerness to quickly learn and master new systems and tools.
• A highly organized and detail-oriented approach to managing multiple client implementations and ensuring accuracy in setup processes.
• An empathetic, positive attitude combined with a proactive desire to help customers achieve their goals and maximize product value.
• Bonus: Enjoys building and maintaining strong client relationships, thriving in a collaborative team environment.