Assistant Property Manager

Job Description

Assistant Community Manager | Fairstead

The Tone:
This is a full-time role at Fairstead, located at one of its properties across the country. Fairstead is a purpose-driven real estate firm dedicated to building, owning, and managing affordable communities, currently overseeing a portfolio of more than 30,000 apartments across 28 states. This role is crucial in assisting the Property Manager with planning, implementing, and managing the daily operations and overall performance of an affordable housing property. The Assistant Community Manager directly contributes to Fairstead’s mission of providing high-quality, thoughtfully designed, and professionally managed affordable housing that serves residents at scale.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: On-site, specific property location not listed
• Team: Reports to the Property Manager
• Mission: Support the daily operations and overall performance of an affordable housing property.
• Tech Stack: EIV, Yardi, Realpage, Microsoft Office Suite

What You’ll Actually Do
• Compliance and Reviews: Assist the Property Manager in ensuring full compliance with all aspects of the HUD 4350.3 Handbook, which includes preparing the property for critical reviews such as REAC, EHS violation clearances, Management and Occupancy Reviews (MOR), Investor Site Reviews, and Low-Income Housing Tax Credit (LIHTC) Reviews, as well as performing annual and interim recertification reviews.
• Resident Engagement and Service: Promote high resident satisfaction and retention by promptly and professionally responding to all questions, complaints, and requests, taking appropriate action to resolve service issues and ensuring that the maintenance team members respond to and complete resident service requests in a timely manner.
• Financial and Arrears Management: Oversee all accounting transactions to ensure rents are accurately collected, posted, and deposited daily; actively track arrears, following up with tenants according to company policy, and collaborate with the in-house legal team to monitor the status of rent payments.
• Lease Administration and Evictions: Execute intervention strategies for tenants who are non-compliant with lease or compliance requirements, systematically document lease violations, coordinate necessary evictions, and oversee the lease renewal program to achieve and maintain appropriate retention rates.
• Operational Communication and Support: Manage incoming communications by answering phone calls, messages, and emails promptly, ideally within a few hours but never exceeding 24 hours; alert staff to move-ins, move-outs, and emergencies; and create purchase orders in Yardi to maintain workflow and meet operational schedules.

The Must-Haves
• Background: Requires two years of experience in affordable housing leasing or property management, coupled with specific knowledge and experience in the local residential market.
• Experience: Must have direct experience utilizing EIV, Yardi, and Realpage platforms for property management tasks.
• Skills: Proficient in Microsoft Office Suite, demonstrates strong written and verbal communication skills, and possesses excellent customer service abilities.
• Bonus: Exhibits a quick learning capability and maintains a great attitude, essential for effectively learning and working with various property management applications.