Operations/Office Manager

Job Description

Operations/Office Manager | Ace Handyman Services

The Tone:
This is a full-time, on-site role at Ace Handyman Services, located in Jupiter, FL. Ace Handyman Services is a national home improvement, repair, and remodeling franchise, established in 1998 and backed by Ace Hardware. The company operates over 120 territories across more than 24 states, focused on bringing honesty and integrity to the home improvement industry while supporting local franchise Owners. This Operations/Office Manager role is pivotal in overseeing daily office functions, ensuring the coordinated and efficient delivery of services, and maintaining a professional, customer-focused office environment. You will contribute directly to the successful operation and growth of the business, helping Owners and teams achieve their goals while balancing personal interests.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Jupiter, FL

• Team: Collaborates closely with owners and staff, providing support to franchise leadership.
• Mission: Ensures smooth, efficient service delivery and supports profitable operations by expertly managing daily office workflows, administrative tasks, and team coordination.
• Tech Stack: Advanced software applications, scheduling software.

What You’ll Actually Do
• Oversee Office Operations: Direct and manage all daily office operations and workflows to guarantee smooth and efficient service delivery to clients.
• Coordinate Teams and Projects: Take charge of scheduling projects and expertly coordinating handyman teams for optimal deployment and service execution.
• Manage Administrative Functions: Handle comprehensive administrative tasks including maintaining accurate records, processing invoices, and efficiently managing office supplies and inventory.
• Provide Customer and Leadership Support: Serve as a primary contact for responding to customer inquiries, resolving concerns, and provide essential support to franchise leadership for reporting and operational insights.
• Implement Company Initiatives: Actively participate in the implementation of established company procedures and contribute to the execution of local marketing initiatives to drive customer engagement.

The Must-Haves
• Background: Managerial position; high school diploma or equivalent is required; additional education or training in business, administration, or management is a plus. Core domain knowledge in administrative assistance and office management is essential.
• Experience: Demonstrated experience in administrative assistance and office administration, including practical skills in scheduling, detailed recordkeeping, and basic bookkeeping or reporting. Proven customer service skills, capable of handling inquiries and delivering a positive client experience. Preferred experience includes operations, office management, or a similar role within a service-based or franchise environment.
• Skills: Strong communication abilities, encompassing clear verbal and written interactions with team members, customers, and vendors. Excellent organizational and time-management abilities, coupled with keen attention to detail and the capacity to effectively manage multiple priorities simultaneously. Proficiency in managing and maintaining office equipment and office technology, such as phones, computers, and scheduling software.
• Bonus: Previous experience in a service-based or franchise setting, reflecting the ability to thrive in such an environment.