Account Director – National Accounts Sales

Job Description

Account Director – National Accounts | Hermitage Design Center

The Tone:
This is a full-time role at Hermitage Design Center, a leading lighting and design destination with over 80 years of excellence in Middle Tennessee. The company offers a wide selection of lighting fixtures and home design products, serving both local and national customers with competitive pricing and a commitment to first-class service. Hermitage has earned two ARTS Awards for product display and selection, emphasizing integrity and customer satisfaction. This role is crucial for expanding Hermitage’s reach with national multi-unit corporations, delivering expert lighting consultative services that reduce client costs, boost revenue, and achieve specific brand visions.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote-friendly, National (with 25% travel)

• Team: Reports directly to the VP of Sales, leading an inside team.
• Mission: Owns the full sales cycle for national accounts, delivering lighting consultative services to lower client costs and increase revenue while helping them achieve the specific look envisioned for their brand.
• Tech Stack: CRM or account management tools

What You’ll Actually Do
• Sales Cycle Management: Manage the full sales cycle for assigned accounts, including prospecting, developing proposals, presenting design solutions, and closing opportunities.
• Client Relationship Building: Grow the business through systematic relationship development with National Accounts, acting as an ambassador for Hermitage Lighting National Accounts to deliver lighting consultative services.
• Cross-functional Collaboration: Collaborate closely with internal teams (showroom, sales, project) to coordinate timelines, deliverables, and product selections, ensuring projects align with client expectations.
• Performance Monitoring & Growth: Lead account reviews, monitor sales performance, resolve client issues, and identify opportunities for growth with both existing and new clients.
• Team Leadership & Development: Provide guidance and delegate tasks to the Project Manager, leading the inside team and fostering their skill development through positive motivation.

The Must-Haves
• Background: Bachelor’s degree in business, marketing, design, or a related field, or equivalent relevant experience, with a focus on Account Management and Sales.
• Experience: Strong Account Management and Sales skills with a track record of building and maintaining client relationships, meeting revenue goals, and driving repeat business. Project Management skills to coordinate timelines, deliverables, and resources across multiple client projects.
• Skills: Excellent communication, negotiation, and interpersonal skills, with the ability to collaborate effectively with clients, internal teams, and vendor partners. Strong analytical, organizational, and time management abilities. Ability to work within a team environment, delegate tasks, and provide guidance.
• Bonus: Lighting experience preferred. Experience in interior design, home improvement, or a related retail or B2B environment is highly beneficial.