Candidate
Employer
Associate IT Business Analyst, Retail – Retail Technology
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Job Description
Associate IT Business Analyst, Retail | Trulieve
The Tone:
This is an entry-level, full-time role at Trulieve, located remotely. Trulieve is a growing cannabis company recognized on TIME’s America’s Best Companies 2026 List for employee satisfaction and financial strength. They are dedicated to providing patients with trusted, hand-grown products for relief. This role is crucial for supporting the core retail technology platforms, ensuring smooth operations and successful delivery of enhancements that directly impact the patient experience and business efficiency across the enterprise.
The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote
• Team: Retail Technology (Enterprise Applications) team, reports to Senior Manager, Retail Technology.
• Mission: This person will support the analysis, documentation, and delivery of retail technology initiatives across enterprise point-of-sale (POS) and SAP-based OMS platforms to ensure seamless retail operations.
• Tech Stack: SAP (OMS & ABAP backend), SAP BTP Integration Suite / CPI, ADO, Excel, Word.
What You’ll Actually Do
• Business Analysis: Support the Retail Analyst team by gathering and documenting business needs for retail technology platforms.
• Documentation: Assist in drafting Business Requirements Documents (BRDs), functional documentation, and structured artifacts like process flows and system diagrams.
• Ticket Management: Take ownership of ADO work items, writing clear tickets and collaborating with developers through the full development lifecycle from intake to release.
• Testing & Release: Execute user acceptance testing (UAT), documenting defects and confirming outcomes for system enhancements and fixes prior to go-live.
• Issue Support: Gather detailed information on escalated issues, reproduce problems, and organize findings to support root cause analysis and resolution.
The Must-Haves
• Background: Bachelor’s degree in Information Systems, Business, Technology, or a related field; this is an entry-level role.
• Experience: 0-1 years of experience; internships, coursework, or project work in business/systems analysis or retail technology is a plus.
• Skills: Strong written and verbal communication, analytical mindset, attention to detail, organizational skills, comfort with everyday tools such as Excel and Word.
• Bonus: Exposure to enterprise systems like SAP, familiarity with integration concepts (APIs), exposure to POS systems or retail operations, or coursework in documentation or process mapping.
