Assistant Community Manager

Job Description

Assistant Community Manager | Cardinal Group Companies

The Tone:
This is a full-time role at Cardinal Group Companies, located in one of their multi-family housing communities. Cardinal Group Companies is a significant organization focused on managing and operating residential properties. This position is vital for providing comprehensive support across all community operations, ensuring the efficient and effective management of the property while delivering excellent resident experiences. Your work directly contributes to achieving occupancy goals and fostering a positive community environment.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, On-site

• Team: Reports to the Community Manager, supporting community office and maintenance teams.
• Mission: Provides comprehensive support in all aspects of community operations to achieve property goals and ensure resident satisfaction.
• Tech Stack: Yardi, Entrata, Pop Card, Microsoft Word, Microsoft Excel

What You’ll Actually Do
• Drive Occupancy Success: Consistently achieve property occupancy goals and actively assist with leasing tours, phone calls, and processing online inquiries.
• Enhance Resident Experience: Ensure efficient and courteous responses to all resident requests and help design and implement resident retention programs like newsletters, referral programs, or social activities.
• Oversee Operational Compliance and Reporting: Efficiently maintain and submit all administrative forms, files, and reports, ensure the community adheres to all compliance regulations, and report any unusual property or resident circumstances.
• Manage Administrative Logistics: Maintain inventory and order all necessary administrative supplies and equipment for the maintenance department to ensure smooth operations.
• Support Team Development and Audits: Assist the Community Manager with interviewing, screening, hiring, orientation, training, scheduling, and disciplinary or promotional recommendations for team members, and aid in lease audits when present.

The Must-Haves
• Background: Thorough knowledge of leasing techniques and sales for conventional multi family housing; prior experience in multi family housing and community relations preferred. Career experience as an Assistant Manager, Assistant Property Manager, Manager, Supervisor, Onsite Manager, Community Manager, Property Manager, or Real Estate Assistant is preferred.
• Experience: Thorough knowledge of Cardinal Group policies and procedures and community policies. Must be available to work weekends and possess reliable transportation, willing to travel locally between work sites.
• Skills: Maintains a consistent level of professional customer service; excellent computer skills including Microsoft Word and Excel; ability to thrive in a fast-paced environment and manage multiple projects simultaneously; ability to embody the Cardinal Culture and Cardinal Core Values daily.
• Bonus: Working knowledge of Yardi / Entrata and Pop Card is preferred.