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Employer
Front Desk Administrative Assistant
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Job Description
Front Desk Administrative Assistant | Aston Carter
The Tone:
This is a Contract to Hire role at Aston Carter, located in Lakeland, FL. Aston Carter provides world-class corporate talent solutions globally, specializing in accounting, finance, and administrative professions. This role is crucial for maintaining the efficient daily operations of a small, family-friendly insurance office. As the first point of contact, this assistant ensures visitors are welcomed, communications are routed accurately, and essential administrative tasks are handled, enabling the team to focus on their core work and contribute to professional growth within the insurance industry.
The TL;DR
• Role: Contract / Early Career
• Type: Full-time
• Location: In-person, Lakeland, FL
• Pay: $18 hourly
• Team: Small insurance office of five people
• Mission: Ensure smooth daily operations of the front desk and administrative support for a small insurance office.
• Tech Stack: MS Outlook, Word, Excel, Adobe
What You’ll Actually Do
• Visitor Management: Greet visitors and assist them with their inquiries.
• Call Routing: Route incoming phone calls to appropriate employees (25-35 per day).
• Mail & Packages: Manage all incoming and outgoing mail and FedEx/UPS packages.
• Supply Management: Order office supplies weekly and maintain inventory.
• Document Processing: Perform front-end scanning of paper mail, download documents from insurance carrier websites, and apply file naming conventions.
The Must-Haves
• Background: Entry-Level. Foundational understanding of administrative support, reception, or customer service principles.
• Experience: 1 year of administrative, receptionist, or customer service experience; entry-level experience with computers.
• Skills: Proficient in MS Outlook, Word, Excel, and Adobe; excellent written and verbal communication skills; ability to multitask and be detail-oriented.
• Bonus: Bachelor’s degree or associate’s degree preferred; eagerness to grow in their career; open to face-to-face customer service if holding a degree.
