Global Account Manager

Job Description

Sr Manager – Sales | Tata Communications

The Tone:
This is a full-time role at Tata Communications, serving global enterprise customers. Tata Communications provides essential connectivity, cloud, security, and collaboration services, along with innovative telecom and ICT solutions. This role is pivotal in forging strategic relationships with key global enterprise clients, driving their digital transformation initiatives, and ensuring profitable growth through a value-driven approach.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Global (multi-geography)
• Pay: $70659–$92916 yearly
• Mission: Lead strategic relationships with global enterprise customers to drive digital transformation and ensure profitable growth across connectivity, cloud, security, and collaboration services.
• Tech Stack: Salesforce.com

What You’ll Actually Do
• Customer Relationships: Own and lead global customer relationships for assigned strategic accounts, engaging C-level stakeholders to co-create digital roadmaps and ensure high client satisfaction.
• Business Development: Identify and pursue new business opportunities, including upsell and cross-sell, leveraging Tata Communications’ full portfolio to drive revenue growth and expand wallet share.
• Account Leadership: Lead and motivate multi-geography account managers, collaborating with internal teams to deliver tailored solutions and ensure smooth execution.
• Strategic Planning: Develop long-term strategic account plans (2-3 years) for assigned accounts, identifying large engagements and aiming to increase revenue to $50M per account.
• Deal Management: Lead client negotiations and manage the progression and closure of complex deals, aligning cross-functional teams to stitch together desired solutions.

The Must-Haves
• Background: Manager level, MBA preferred, with strong business acumen and understanding of global market dynamics.
• Experience: 12+ years of experience in enterprise sales, strategic account management, or global client services, with proven success in managing complex, multi-country accounts and achieving sales targets within IT/SI/Telecom organizations.
• Skills: Excellent Communication, Client Relationship Management, Executive Engagements, Strategic Planning, Negotiation.
• Bonus: Experience and knowhow related to the Automotive business in general and accounts such as Volkswagen Group and Continental Group would be highly appreciated; ability to travel internationally as needed.