Service Dispatcher

Job Description

Administrative Assistant – HVAC | Lennox

The Tone:
This is an Administrative Assistant position at Lennox National Account Services (NAS), with a branch office located in the continental United States. Lennox International is a world leader in the Heating, Ventilation, and Air Conditioning (HVAC) industry, and NAS specializes in commercial HVAC maintenance and service. This role is crucial for providing essential administrative support, coordinating service operations, and ensuring efficient customer interactions for commercial HVAC equipment. The company aims to double its branch offices and significantly increase revenue in the next five years, making this role vital for supporting growth.

The TL;DR
• Role: Administrative Assistant – HVAC
• Type: Full-time
• Location: In-person, continental United States
• Pay: $35000–$44000 yearly
• Team: Supports the branch manager, assisting in coordination of service and installation activities.
• Mission: To ensure smooth branch operations, efficient technician dispatch, and excellent customer service for commercial HVAC maintenance and repairs.
• Tech Stack: Microsoft Word, Excel, PowerPoint

What You’ll Actually Do
• Support: Provide general administrative support to the branch manager and assist in coordinating the activities of employees maintaining commercial HVAC equipment.
• Coordination: Schedule and dispatch service technicians daily for maintenance and service calls.
• Financials: Process and bill completed service invoices and provide quotes to customers for necessary repairs.
• Logistics: Order necessary parts for service and schedule return service calls as needed.
• Communication: Maintain customer communication by providing updates on service calls through various tools and ensuring maximum customer service.

The Must-Haves
• Background: High school diploma or an equivalent combination of education and experience.
• Experience: 2+ years experience in an administrative position or a dispatch role.
• Skills: Proficient in Microsoft Word, Excel, and PowerPoint; able to prioritize work, manage multiple tasks, and maintain organization; self-directed with excellent customer service skills; strong written and verbal communication skills.
• Bonus: Experience in the HVAC industry or Service trade industry.