Administrative Clerk II

Job Description

Administrative Clerk II – Paragon Infusion | Elevance Health

The Tone:
This is an Administrative Clerk II role at Elevance Health, located in Plano, TX, operating on a hybrid work schedule. Elevance Health is a Fortune 25 health company dedicated to improving lives and communities by making healthcare simpler. This position is a proud member of the Elevance Health family of companies, Paragon Healthcare, which provides life-saving and life-giving infusible and injectable drug therapies. This role is essential for supporting the company’s operations by performing routine clerical duties and processing patient orders.

The TL;DR
• Role: Administrative Clerk II
• Type: Full-time
• Location: Hybrid, Plano, TX

• Team: Paragon Healthcare (a member of the Elevance Health family of companies)
• Mission: Performs routine but varied clerical duties following standard procedures.
• Tech Stack: Designated operating system, basic office equipment

What You’ll Actually Do
• Referral Processing: Reviews and processes incoming referrals thoroughly, then accurately enters patient orders into the designated operating system for efficient workflow.
• Information Exchange: Makes and receives phone calls, and manages email communication to effectively exchange information with customers, suppliers, and internal company associates to accomplish tasks.
• Record Management: Establishes and maintains comprehensive records, logs, and files, also receiving, sorting, and distributing incoming mail and email communication.
• Data Handling & Reporting: Classifies, reconciles, consolidates, and summarizes various documents and information, performing necessary processing and coding, and compiling regular and special reports using established formats.
• Operational Support: Scans claims, correspondence, and other related documents, flags quality issues as they arise while completing and maintaining production logs, and operates basic office equipment.

The Must-Haves
• Background: Entry-Level. Requires a H.S. diploma or equivalent.
• Experience: Minimum of 2 years of related work experience.
• Skills: Clerical duties, data entry, phone communication, record management, document processing, basic office equipment operation.
• Bonus: Experience working in a medical office setting.