Business Continuity Program Manager

Job Description

Manager-Risk Management | American Express

The Tone:
This is a role at American Express. The Colleague Experience Group, formerly known as Human Resources, is committed to providing an exceptional colleague experience daily. They achieve this by deeply understanding the colleague journey and co-creating simple, effective ways of working that empower every individual to perform at their best. The group is responsible for comprehensive people management, including talent acquisition, development, retention, and the oversight of critical programs such as compensation, benefits, diversity, and colleague and labor relations. This particular role is pivotal in enhancing the Business Continuity Management capabilities across CEG, ensuring a resilient and well-governed program is in place to support the business unit’s operations.

The TL;DR
• Role: Experienced
• Team: Colleague Experience Group (formerly Human Resources)
• Mission: Ensure a robust and well-governed Business Continuity program is in place across the Colleague Experience Group.
• Tech Stack: Excel, PowerPoint, querying skills, process mapping tools, ServiceNow, Archer

What You’ll Actually Do
• Program Strengthening: Strengthen Business Continuity Management (BCM) capabilities across the Colleague Experience Group (CEG) to enhance resilience and preparedness.
• Program Governance: Establish and maintain a robust, well-governed Business Continuity program for the business unit, including annual planning and Business Impact Analysis recertification.
• Stakeholder Collaboration: Partner independently with key contacts across CEG, business partners, relationship leads, control partners, and cross-functional stakeholders to support continuity planning, governance, issue resolution, and process improvement.
• Program Management: Independently manage program deliverables, stakeholder engagement, timelines, issue resolution, and competing priorities with limited supervision.
• Compliance & Readiness: Ensure ongoing compliance with enterprise Business Continuity Management requirements, providing support for audits and regulatory readiness.

The Must-Haves
• Background: An experienced professional with 5+ years in Business Continuity Planning, risk management, compliance, internal controls, operational risk, audit, process governance, operations, or a related field.
• Experience: Proven experience supporting or driving Business Continuity programs, including BCP exercises, Business Impact Analysis activities, risk assessments, audit support, regulatory readiness, and program governance. This includes prior experience with compliance, risk management, internal control frameworks, or operational risk processes, such as Risk and Control Self-Assessment. Demonstrated ability to independently manage program deliverables, stakeholder engagement, timelines, issue resolution, and competing priorities with limited supervision is essential.
• Skills: Strong project management skills, including the ability to coordinate multiple workstreams and deliver high-quality outcomes. Excellent written and verbal communication skills to convey complex information clearly and simply. Strong analytical and problem-solving skills with attention to detail. Advanced Excel, PowerPoint, and querying skills are essential.
• Bonus: Familiarity with process mapping tools and governance, risk, and compliance platforms such as ServiceNow and Archer is preferred.