• University: Thomas Jefferson University (Philadelphia University + Jefferson)
• College: Kanbar College of Design, Engineering & Commerce
• Degree: Bachelor of Science (BS)
• Major: Business Administration
• Minors: NA
• Campus Mode:Online
• Start Date: 22 August 2023

Certified Medical Assistant Ii

• Support multiple endocrinology providers in a high-volume outpatient practice assisting 20-25 patient visits daily
• Train 10–15+ patients each month on continuous glucose monitoring (CGM) devices, improving patient confidence, device utilization, and adherence through personalized education and follow-up
• Manage 80+ inbound and outbound calls per day involving patient scheduling, referrals, prescription requests, follow-up care, and patient education
• Develop and maintain professional relationships with physicians, patients and healthcare teams
• Train and onboard new team members on clinical workflows, EMR systems, and operations

Business Operations Assistant

• Led the implementation of the Book Your Barber scheduling system, decreasing no-show appointments by 30% and driving a 60% increase in repeat and new clientele through enhanced customer outreach and retention strategies
• Coordinate appointment scheduling, customer communications, and client relationship management
• Assist with transaction processing, workflow organization, and customer retention efforts

• LGBTQ: no
• Ethnicity: Hispanic or Latino
• Disability: no
• Veteran: no
• First-generation College Student: yes
• Pell Grant Eligibility: yes
• Work Authorization: yes
• Visa Sponsorship: no