Dedicated Customer Support Representative

Job Description

Tradesy | One Day, One Job

The Tone:
This is a full-time role at Tradesy, a company located in Santa Monica, CA. Tradesy operates an e-commerce marketplace dedicated to new and gently used fashion items, helping individuals transform their wardrobes into cash. Various roles within the company contribute to maintaining and growing this platform, ensuring smooth transactions for clothing, bags, shoes, accessories, and wedding apparel from top designers. Each position is crucial for supporting the company’s mission to connect buyers and sellers in the fashion resale market.

The TL;DR
• Role: Early Career
• Location: In-person, Santa Monica, CA
• Mission: Contribute to the seamless operation and growth of Tradesy’s marketplace for new and gently used fashion.

What You’ll Actually Do
• Customer Support: Provide dedicated assistance and resolve inquiries for users navigating the fashion marketplace.
• Merchandising Analysis: Analyze fashion trends and market data to inform inventory strategies for the platform.
• Web Design: Create and refine user interfaces for the web platform, enhancing the overall user experience.
• Mobile Design: Develop intuitive and engaging designs for mobile applications, ensuring a smooth user journey.
• Software Development: Build and maintain features for the platform, contributing to both front-end and back-end systems.

The Must-Haves
• Background: Career level for these opportunities is generally early career, with a focus on roles like dedicated customer support or junior positions in merchandising, design, and software development within an e-commerce or fashion technology context.
• Experience: Prior experience or foundational knowledge in customer service, e-commerce, fashion, merchandising, web development, mobile development, or user experience is expected depending on the specific role.
• Skills: Demonstrated abilities in areas such as customer interaction, analytical thinking, web design principles, mobile application design, software development (full stack), or understanding of fashion and style trends.