Customer Service Representative

Job Description

Customer Service / Lot Attendant | U-Haul

The Tone:
This is an in-person customer service role at U-Haul. U-Haul is a leading provider in the do-it-yourself moving and storage industry, dedicated to supporting individuals and families on their diverse journeys. This position is crucial for delivering U-Haul’s exceptional service, ensuring customers receive all the necessary assistance and have access to well-maintained, reliable equipment for their needs. It plays a direct role in creating positive customer experiences and upholding operational standards.

The TL;DR
• Role: Early Career
• Location: In-person

• Mission: This person owns the responsibility of delivering outstanding customer service, inspecting and maintaining rental equipment, and efficiently managing the dispatch and return process to ensure customer satisfaction and operational readiness.
• Tech Stack: Smartphone-based U-Scan technology

What You’ll Actually Do
• Customer Support: Provide comprehensive assistance to customers, both inside and outside a U-Haul center, regarding various U-Haul products and services, while educating them on suitable options.
• Rental Management: Utilize smartphone-based U-Scan technology to manage rental transactions, including dispatching equipment, preparing rental invoices, and processing equipment returned from customers.
• Equipment Handling: Maneuver and securely hook up U-Haul trucks and trailers for customers, ensuring proper attachment and safe operation.
• Lot Maintenance: Conduct thorough cleaning and inspection of equipment on the lot, including verifying fluid levels, to maintain readiness and presentation standards.
• Specialized Services: Install hitches and perform trailer wiring for customer vehicles, ensuring proper functionality and adherence to safety guidelines.

The Must-Haves
• Background: High school diploma or equivalent, with a foundational understanding of customer service principles.
• Experience: Requires a valid driver’s license and the ability to maintain a good driving record.
• Skills: Strong customer engagement, basic mechanical aptitude for equipment inspection and maintenance, attention to detail for inventory and readiness checks, and proficiency with smartphone-based technology.