Customer Service Representative

Job Description

Customer Service Representative | U-Haul

The Tone:
This is a vital customer-facing role at U-Haul centers, where you will directly contribute to the company’s mission of providing moving and storage solutions across North America. U-Haul actively seeks individuals who are friendly and motivated to help others with their relocation journeys. As a Customer Service Representative, you will serve as the embodiment of U-Haul’s commitment to exceptional service, playing a key part in assisting customers and ensuring the readiness and quality of rental equipment. This position offers a foundation for career stability and on-the-job education within a supportive team environment.

The TL;DR
• Role: Early Career
• Location: In-person

• Mission: To be the face of U-Haul’s exceptional service by assisting customers, maintaining equipment, and efficiently managing rental transactions using modern technology.
• Tech Stack: Smartphone-based U-Scan technology

What You’ll Actually Do
• Customer Engagement: Provide comprehensive assistance to customers, both inside and outside the U-Haul center, covering a wide range of U-Haul products and services while educating them on available options.
• Rental Management: Operate smartphone-based U-Scan technology to effectively dispatch and return rental equipment, manage inventory, and accurately prepare rental invoices for customers.
• Equipment Readiness: Perform essential tasks such as cleaning and inspecting all equipment on the lot, including meticulous checks of fluid levels, to ensure it is in top condition for customer use.
• Vehicle Logistics: Skillfully move U-Haul trucks and trailers as needed, including safely hooking them up for customer departure and unhooking upon return.
• Specialized Services: Gain certification (provided upon employment) to install hitches and trailer wiring, fill propane tanks, and competently drive a forklift to support various customer and operational needs.

The Must-Haves
• Background: Possess a high school diploma or its equivalent, demonstrating a foundational level of education.
• Experience: Hold a valid driver’s license and exhibit the consistent ability to maintain a good driving record, which is crucial for handling U-Haul equipment.
• Skills: A natural ‘people person’ with strong motivation to help others, capable of learning equipment inspection and maintenance, and proficient in using technology for customer assistance and rental management.