Digital Workplace Experience Intern – Digital Workplace Experience

Job Description

Digital Workplace Experience Intern | Legends Global

The Tone:
This is a part-time internship in the Information Technology department at Legends Global, located on-site in Frisco, TX or Conshohocken, PA, with an expected schedule of 20–25 hours per week. Legends Global stands as the premier partner to the world’s greatest live events, venues, and brands, delivering a fully integrated solution of premium services through a white-label approach. Their extensive network encompasses 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year. The company’s operations are powered by deep expertise and execution across every component of world-class live events and venues, including feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking. This role is essential for analyzing and improving the digital workplace experience for all team members, focusing on usability, accessibility, and overall user satisfaction to uphold Legends Global’s culture of respect, ambitious thinking, collaboration, and bold action.

The TL;DR
• Role: Internship
• Type: Part-time
• Location: In-person, Frisco, TX or Conshohocken, PA
• Team: Information Technology
• Mission: Enhance the end-user technology experience and streamline digital workplace interactions to improve usability, accessibility, and satisfaction.
• Tech Stack: Ticketing systems, chat, self-service tools, relational databases

What You’ll Actually Do
• Analysis: Analyze end-user technology experience by developing user personas and mapping employee technology journeys across systems and platforms.
• Improvement: Identify opportunities to improve digital workplace interactions, focusing on usability, accessibility, and overall user satisfaction.
• Optimization: Support the optimization of multi-channel support intake, including ticketing systems, chat, and self-service tools.
• Collaboration: Collaborate with cross-functional teams to enhance self-service workflows and streamline the end-user support experience.

The Must-Haves
• Background: Currently pursuing or recently completed a bachelor’s or master’s degree in Data Analytics, Business Analytics, Computer Science, Economics, Engineering, or a related field.
• Experience: Internship or project-based experience working with data, analytics, AI tools, or business strategy.
• Skills: Analytical and problem-solving mindset with the ability to break down complex, loosely defined problems; ability to present insights clearly to technical and non-technical audiences; experience working with relational databases.
• Bonus: Strong interest in enterprise analytics, applied AI, and using data to drive operational decision-making.