Travel Scheduling Assistant (Remote)

Job Description

Travel Scheduling Assistant | Destination Careers

The Tone:
This is a fully remote role at Destination Careers, a company dedicated to simplifying the travel planning process for clients. Destination Careers takes pride in connecting travelers with perfect accommodations, specializing in personalized hotel and resort bookings for a wide range of needs, from romantic getaways to large group trips. This Travel Scheduling Assistant role is crucial for the hotel booking team, serving as the initial point of contact for prospective clients. The position involves scheduling consultations and introducing the company’s travel planning services, ultimately contributing to stress-free, seamless, and memorable travel experiences for clients.

The TL;DR
• Role: Early Career
• Type: Flexible remote schedule
• Location: Remote
• Team: Supports the hotel booking team, facilitating client connections for travel advisors and hotel specialists.
• Mission: Initiate the client journey by connecting with prospective travelers, qualifying their needs, and scheduling initial consultations for booking specialists.
• Tech Stack: Online calendars, CRM tools

What You’ll Actually Do
• Client Introduction: Proactively reach out to potential clients through various channels, including phone, email, and social media, to introduce Destination Careers’ hotel booking services.
• Lead Qualification & Scheduling: Qualify interested leads to understand their basic travel needs and effectively schedule appointments for dedicated travel advisors and hotel specialists.
• Data Management: Maintain meticulous and accurate records of all client outreach activities, interactions, and the current status of scheduled appointments.
• Information Provision: Respond efficiently to basic client inquiries about services and accurately direct more detailed or complex questions to the appropriate team member for expert advice.
• Relationship Nurturing: Conduct follow-ups with previous contacts to ensure sustained interest and engagement with Destination Careers’ travel planning offerings.

The Must-Haves
• Background: An early career individual, required to be 18 years or older, with a strong foundation for supporting customer-facing operations in a remote setting.
• Experience: Demonstrated basic computer proficiency and practical experience utilizing online calendars or CRM tools for scheduling and record-keeping purposes.
• Skills: Excellent communication abilities, both verbal and written; comfort and professionalism when speaking with clients via phone or video; a friendly, professional, and client-focused demeanor; highly organized with strong time management skills; self-motivated and capable of working independently in a remote environment; and reliable internet access with a personal computer.
• Bonus: A genuine interest in the travel industry, hospitality sector, or customer service roles is a plus.