Payments Specialist

Job Description

Payments Specialist | REPAY – Realtime Electronic Payments

The Tone:
This is an entry-level, full-time role at REPAY, located onsite in the Atlanta office. REPAY is an established and fast-growing publicly traded financial technology and payment processing company, headquartered in Atlanta, Georgia. The company enables customers to accept payments anytime, anywhere, and through any channel, offering a comprehensive suite of electronic payment and funding solutions. This role is crucial for supporting vendor enrollment, processing payments, and ensuring seamless payment experiences for clients and their vendors.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Atlanta Metropolitan Area

• Mission: To ensure smooth vendor enrollment, timely payment processing, and efficient resolution of payment inquiries for clients.
• Tech Stack: Microsoft (general skillset), Excel, Salesforce (preferred)

What You’ll Actually Do
• Vendor Enrollment: Successfully manage pending vendor enrollments within required timeframes.
• Payment Processing: Process electronic payments for clients using phone calls and web portals.
• Record Maintenance: Update vendor records to reflect virtual card, ACH, or check payment options.
• Payment Oversight: Actively review and monitor outstanding payments issued to vendors and assist them to ensure timely processing.
• Client Communication: Complete client inquiries via email within one business day and assist colleagues to meet service level agreements.

The Must-Haves
• Background: Entry-level position. New college graduates do not require prior experience, though any role in customer support, retail, or similar is strongly preferred. For non-college graduates, 1-2 years of experience in customer service, customer support, sales, lead generation, or collections is required.
• Experience: Strong preference for some previous experience in customer service.
• Skills: Strong communication skills, high attention to detail, ability to work on multiple tasks while meeting deadlines, adaptability to frequent process changes, general Microsoft skillset, and a minimum typing speed of 50 WPM.
• Bonus: Experience with Excel and Salesforce is preferred.