Payments Specialist

Job Description

Payments Specialist | REPAY – Realtime Electronic Payments

The Tone:
This is an entry-level role at REPAY, an established financial technology and payment processing company located onsite in their Utah office. REPAY provides a comprehensive suite of electronic payment and funding solutions, enabling businesses to accept payments anytime, anywhere, and through any channel. This role is crucial for ensuring seamless vendor enrollment, efficient payment processing, and responsive support, directly contributing to the company’s commitment to secure and enjoyable payment experiences for its clients and their end consumers. The team values collaboration and a challenging work environment for those who seek to contribute to a growing company.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Utah office

• Mission: This role ensures smooth vendor enrollment, timely payment processing, and efficient resolution of payment-related inquiries for clients and their vendors.
• Tech Stack: Microsoft, Excel, Salesforce (preferred)

What You’ll Actually Do
• Vendor Enrollment: Successfully manage pending vendor enrollments within required timeframes.
• Payment Processing: Process electronic payments for clients via phone calls and web portals.
• Record Management: Update vendor records to reflect various payment options like virtual cards, ACH, or checks.
• Payment Monitoring: Actively review and monitor outstanding payments issued to vendors.
• Client Inquiry Resolution: Complete client inquiries via email within one business day.

The Must-Haves
• Background: Entry-level professional.
• Experience: New college graduates do not need prior experience, though any role in customer support, retail, or similar is strongly preferred. For non-college graduates, 1-2 years of experience in customer service, customer support, sales, lead generation, or collections is required.
• Skills: Strong verbal and written communication skills with excellent follow-through, high level of attention to detail and quality, ability to manage multiple tasks and meet deadlines in a fast-paced environment, proficiency in Microsoft Office including Excel, and a minimum typing speed of 50 WPM.
• Bonus: Experience with Salesforce.