Customer Service Representative – Health Insurance Technical Support

Job Description

Call Center Remote Customer Service Representative | Resonance CX Partners

The Tone:
This is a remote role for a company in the Health Insurance Technology industry. The organization focuses on creating technology solutions within health insurance. This role is crucial for ensuring customers receive exceptional support, helping them navigate accounts, resolve technical issues, and understand complex health insurance information effectively.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote
• Pay: $19 hourly
• Mission: To deliver exceptional customer service and technical support to individuals utilizing health insurance technology.
• Tech Stack: CRM systems, application data entry tools

What You’ll Actually Do
• Customer Service: Deliver exceptional customer service by handling both inbound and outbound calls.
• Account Management: Manage customer accounts and provide technical support as needed.
• Data & Chat: Perform application data entry and respond to online chat inquiries.
• Compliance: Follow defined procedures, policies, and regulated communication guidelines across all channels.
• Problem Solving: Demonstrate creative problem-solving skills within established guidelines.

The Must-Haves
• Background: Must be 18 years of age or older and committed to full attendance during a paid 3-week training period.
• Experience: Moderate to advanced computer skills with a high level of comfort learning new technology.
• Skills: Excellent verbal and written communication skills, along with a dedicated, private, and secure workspace for remote work.
• Bonus: Previous experience in customer support or technical support roles; familiarity with Group and/or Individual health insurance or the Affordable Care Act; experience in a call center environment; knowledge of CRM systems and practices; Spanish bilingual skills.