Data Entry Product Support Associate – Data Management, Product Support

Job Description

Data Entry Product Support | val’s services

The Tone:
This is an entry-level role at val’s services, located in North Ridgeville, Ohio. val’s services operates with a focus on delivering precise data management and effective customer support. This position is crucial for maintaining the accuracy and integrity of product information within our databases. By ensuring timely data entry and verification, this role directly supports the product support team, contributing significantly to the smooth processing of customer requests and the overall efficiency of our operations.

The TL;DR
• Role: Early Career
• Type: Flexible
• Location: In-person, North Ridgeville, OH

• Team: Collaborates with the product support team
• Mission: The core mission of this role is to ensure the absolute accuracy and integrity of all product information within the company’s databases, thereby eliminating data discrepancies and enabling the product support team to effectively manage customer requests and product-related inquiries.
• Tech Stack: MS Office

What You’ll Actually Do
• Data Entry: Accurately input and meticulously update product information, including new product details and existing modifications, into our centralized databases with a strong focus on precision and detail.
• Data Integrity: Support data integrity by regularly assisting with comprehensive data audits and performing quality checks to identify and correct any discrepancies in product records.
• Customer Support: Provide direct support to customers by responding to basic inquiries and supplying accurate, up-to-date product information as requested.
• Administrative Assistance: Offer essential administrative and clerical support to the wider product support team, assisting with various tasks to ensure efficient daily operations.
• Record Keeping: Establish and maintain organized records and comprehensive documentation related to product data, customer interactions, and administrative activities for easy retrieval and reference.

The Must-Haves
• Background: Others. This entry-level position is open to individuals seeking to develop foundational skills in data management and customer support. A keenness to learn about product data and its management is highly valued.
• Experience: No prior professional experience is explicitly required for this entry-level role, offering a significant opportunity for career development and skill acquisition in data entry and product support.
• Skills: Strong attention to detail, Organizational skills, Basic computer proficiency, Familiarity with MS Office.