Document Processor

Job Description

Data Entry Specialist | Computershare U.S.

The Tone:
This is an office-based position at Computershare U.S., located in Wilmington, DE. Computershare is a global leader in financial administration with over 11,000 employees across more than 22 different countries, acting as a statutory agent for service of process for corporate clients nationwide and internationally. This role is crucial for ensuring legal documents and government notices are processed accurately and on time, which helps mitigate legal and service-level risks while maintaining strong client relationships.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Wilmington, DE
• Pay: $21–$22 hourly
• Team: Document Services Team; supports team leaders.
• Mission: Ensure accurate, timely, and consistent processing of legal and government documents to mitigate risks and support client relationships.
• Tech Stack: Scanning, email, internet research

What You’ll Actually Do
• Prioritization: Prioritize incoming service of process and government documents based on urgency, client requirements, and deadlines.
• Quality Assurance: Perform pre-send and post-send quality checks to ensure accurate data entry, routing, and document imaging.
• Issue Resolution: Identify and resolve routine exceptions, escalating more complex issues according to established procedures.
• Reporting: Prepare daily end-of-day summaries and maintain basic workflow and quality dashboards.
• Team Support: Assist with cross-location workload balancing and backfilling processing or mailroom tasks to meet service-level agreements.

The Must-Haves
• Background: Relevant industry experience in a data entry or processing environment. A degree is not required.
• Experience: Experience handling high volumes of documents within a data entry or processing context.
• Skills: Exceptional attention to detail with accurate data entry skills, strong computer skills including typing and scanning, excellent written and verbal communication, strong organizational abilities.
• Bonus: Self-motivated with strong time-management abilities, capable of working efficiently under deadlines.