Remote Entry-Level Customer Success Coordinator

Job Description

Customer Success Coordinator | Careerscape

The Tone:
This is an entry-level, fully remote role within the United States, supported by Careerscape for one of its undisclosed clients. Careerscape operates as a dedicated staffing and recruiting firm, specializing in connecting skilled professionals with diverse employers across various industries including customer success, operations, and business services. This Customer Success Coordinator position is pivotal for supporting key client relationships, efficiently coordinating onboarding activities, and responding promptly to customer inquiries, all with the goal of ensuring a consistently positive customer experience throughout the entire customer lifecycle. It presents an exceptional opportunity for individuals who are organized, people-oriented, and keen on building a foundational career in customer success, client services, account management, or broader business operations.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Remote, United States
• Pay: $95000–$135000 yearly
• Mission: Ensure a positive customer experience throughout the customer lifecycle, promoting satisfaction and long-term client retention by supporting client relationships and onboarding activities.
• Tech Stack: Microsoft Office, Google Workspace, CRM systems (familiarity is a plus)

What You’ll Actually Do
• Onboarding Support: Support customer onboarding and implementation activities to ensure smooth client transitions and successful initial engagements.
• Customer Interaction: Respond to customer inquiries and support requests, serving as a primary point of contact for clients seeking assistance or information.
• Coordination & Scheduling: Coordinate meetings, training sessions, and follow-ups for customers and internal teams, facilitating effective communication and project progress.
• Record Maintenance: Maintain accurate customer records and account information, ensuring data integrity and confidentiality across all client interactions.
• Issue Resolution: Collaborate with internal teams to efficiently resolve customer issues, promoting customer satisfaction and mitigating potential challenges.

The Must-Haves
• Background: A high school diploma or equivalent is required, with an Associate’s or Bachelor’s degree preferred. This role is designed for individuals interested in or looking to build a career in customer success, client services, account management, or business operations, focusing on supporting client relationships and customer experience.
• Experience: Candidates should possess 0–2 years of experience in relevant fields such as customer service, administrative support, general operations, or other support roles, demonstrating a foundational understanding of client interactions.
• Skills: Essential skills include strong written and verbal communication for effective client and internal team interactions, excellent organizational and time management abilities to handle multiple tasks efficiently, keen attention to detail coupled with strong problem-solving capabilities, and basic proficiency in computer applications like Microsoft Office and Google Workspace.
• Bonus: Preferred qualifications include previous customer service or client-facing experience, administrative or coordination experience, familiarity with CRM platforms for managing customer data, exposure to the SaaS or technology industry, and a demonstrated interest in customer success and account management principles.