Case Manager

Job Description

Administrative Assistant | Robert Half

The Tone:
This is a contract to hire opportunity at Robert Half, located in Richmond, VA. Robert Half is a specialized talent solutions firm that connects job seekers to opportunities at companies. The person in this role will support a legal team by keeping case-related information accurate and current, ensuring all work stays on track. This position is ideal for someone highly organized who communicates clearly in a detail-driven office setting.

The TL;DR
• Role: Early Career
• Type: Contract to Hire
• Location: In-person, Richmond, VA

• Team: Supports attorneys and case leadership
• Mission: Coordinate case activity, maintain documentation, and provide timely updates to ensure work stays on track.
• Tech Stack: case management software, data entry systems, standard office software

What You’ll Actually Do
• Coordinate case activity and maintain timelines: Support attorneys and case leadership by coordinating assigned case activity and helping keep matters aligned with established timelines and action plans.
• Monitor external items: Monitor outstanding items with external parties to help move cases forward and secure required documentation in a timely manner.
• Communicate progress and escalate concerns: Communicate case progress to clients and internal team members, providing clear updates and escalating concerns when delays may affect deadlines.
• Prepare and proofread documents: Prepare, review, and proofread correspondence and basic legal documents with close attention to accuracy, grammar, and completeness.
• Manage caseload and update records: Manage a high-volume caseload in partnership with the lead case manager, using case management software to update daily tasks and record status changes.

The Must-Haves
• Background: Others. Prior experience in administrative support, office coordination, or legal support.
• Experience: Ability to manage a large volume of active files while maintaining strong organization and consistent follow-through. Comfortable using data entry systems, case management platforms, and standard office software in a detail-driven environment.
• Skills: Strong written and verbal communication skills, including the ability to draft clear correspondence and proofread for accuracy. Customer service mindset with the ability to respond appropriately to clients, attorneys, and internal staff. High level of discretion and commitment to handling confidential client and firm information appropriately. Ability to work independently, identify potential issues early, and communicate solutions when priorities shift.
• Bonus: Familiarity with legal terminology, legal documentation, or law office procedures is preferred.