Mailroom Clerk

Job Description

Mailroom Clerk | IST Management

The Tone:
This is a full-time role at IST Management Services, an in-person position. IST Management is the fastest-growing national facilities management company in the industry, specializing in solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services. This role is crucial for ensuring the smooth and efficient handling of mail, packages, and documents, directly supporting customer operations and maintaining high service standards.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Pay: $15 hourly
• Team: Reports to a supervisor or site manager.
• Mission: To provide essential mailroom and scanning operations, ensuring timely and accurate delivery and processing of physical and digital information for customers.
• Tech Stack: Keyboarding, Windows environment PC skills.

What You’ll Actually Do
• Customer Service: Maintain the highest levels of customer care and demonstrate a friendly, cooperative attitude in all interactions.
• Mail and Package Handling: Pick up, deliver, sort, and process mail, parcels, and faxes to customers, including time-sensitive and confidential materials.
• Shipping & Receiving: Manage incoming and outgoing shipments, overnight packages, and deliveries of paper.
• Operational Adherence: Consistently follow business procedure guidelines, adhere to safety procedures, and maintain all logs and reporting documentation with attention to detail.
• Flexibility & Cross-Training: Demonstrate flexibility in satisfying customer demands in a high-volume production environment and participate in cross-training initiatives.

The Must-Haves
• Background: High school diploma or equivalent (GED).
• Experience: Prior customer service, hospitality, or retail background is preferred.
• Skills: Excellent verbal and written communication skills, keyboarding and Windows environment PC skills, attention to detail, ability to lift up to 55 pounds, and competency in performing multiple functional tasks.
• Bonus: Professional appearance and demeanor, valid driver’s license, and access to reliable transportation to and from work.