Processing Specialist I – Rebate Processing

Job Description

Remote Processing Specialist | CLEAResult

The Tone:
This is a full-time remote role at CLEAResult, located anywhere in the US where the job is posted. CLEAResult is an organization dedicated to leading the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for communities and the planet. This role is crucial for ensuring the accurate and timely processing of energy rebates, directly contributing to the company’s program deliverables and mission within the Integrated Customer Service team.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote, US
• Pay: $16 hourly + $65 / month internet stipend
• Team: Integrated Customer Service, reports to Supervisor
• Mission: Ensure the Integrated Customer Service (ICS) team meets program deliverables by processing rebates accurately.
• Tech Stack: Microsoft Office applications

What You’ll Actually Do
• Data Processing: Perform data entry and validation of energy rebate requests.
• Performance Management: Consistently meet outlined Key Performance Indicators (KPIs).
• Process Improvement: Contribute to process improvements in a team-based environment.
• Quality Assurance: Maintain 90% or greater production standards and an accuracy rating of 99%, minimizing critical errors.
• Skill Development: Develop new skills for new programs and tasks to meet utilization goals set by Supervisor.

The Must-Haves
• Background: This is an entry-level position as a Processing Specialist I.
• Experience: Not explicitly required; previous data entry experience is a plus.
• Skills: Resourceful and inquisitive with high energy; strong organizational skills; flexibility with schedule, including potential split shifts, evenings, and Saturdays during times of increased volume; ability to maintain a high level of professionalism and follow outlined standard operating procedures.
• Bonus: Previous experience in data entry; experience with Microsoft Office applications.