MI Scheduling Scheduler

Job Description

Scheduler – Imaging | Wellstar Health System

The Tone:
This is a full-time role at Wellstar Health System, located in the United States of America. Wellstar aims to enhance the health and well-being of every person served and sets an example of dedication within the healthcare industry. This role is crucial for ensuring smooth operations and outstanding service within Medical Imaging by accurately scheduling appointments, thereby directly contributing to patient care and the efficiency of the health system. Your contributions and ideas are valued in a place that serves with compassion, pursues excellence, and honors every voice.

The TL;DR
• Role: Full Time
• Type: Day
• Location: In-person

• Team: Reports to the Scheduling Supervisor/Manager and Diagnostic Outreach VP.
• Mission: Owns the accurate and efficient scheduling of Medical Imaging appointments, ensuring outstanding customer service and adherence to quality standards.
• Tech Stack: EMR, Image Now, Trace

What You’ll Actually Do
• Schedule Patient Appointments: Schedule Medical Imaging appointments for patients via inbound/outbound telephone calls or in person, ensuring knowledge of all exam modalities, patient preps, and instructions.
• Verify Patient Information: Obtain, verify, and update demographic and insurance information, including checking for pre-authorizations, referrals, medical necessity, and testing frequencies based on carrier guidelines.
• Provide Customer Support: Deliver outstanding customer service by handling heavy phone volumes, assisting physician’s office staff with scheduling issues, and demonstrating appropriate telephone etiquette.
• Manage Orders and Data: Process electronic orders from systems like EMR, Image Now, and Trace, attaching paper orders to scheduled appointments with a high degree of typing and data entry accuracy.
• Support Team Operations: Collaborate respectfully with co-workers, orient new employees, and assist other scheduling areas as needed, demonstrating flexibility with work hours to meet department demands.

The Must-Haves
• Background: High School Diploma or GED. Knowledge of Medical Imaging exams, patient preps, instructions, diagnosis codes, and various insurance programs.
• Experience: Minimum 1 year of experience in customer service or medical scheduling is preferred.
• Skills: Strong customer service, communication, and organizational skills; basic typing and data entry experience; superior attention to detail; ability to exercise judgment in emergent situations and retain composure in stressful situations.
• Bonus: Basic insurance carrier and pre-certification knowledge; Medical Terminology experience.