Route Service Representative Trainee – Service and Sales

Job Description

Route Service Representative Trainee | Auto-Chlor System

The Tone:
This is a full-time role at Auto-Chlor System, a national service leader, working in various in-person locations due to the route-based nature of the position. Auto-Chlor System is a people-first training and development organization, dedicated to delivering the best service experience to its customers in the restaurant and hospitality industries. This role is crucial as it ensures customer satisfaction and operational efficiency through direct service, repair, and sales, marking the beginning of a clear career path within the company.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, specific location not stated in listing
• Pay: $49920–$59280 yearly
• Mission: This person ensures customers in the restaurant and hospitality industries receive top-tier service by troubleshooting, maintaining equipment, providing product support, and managing accounts.

What You’ll Actually Do
• Maintain Equipment: Troubleshoot and repair dish machine operations to ensure peak functionality for customer businesses.
• Drive Sales Growth: Proactively up-sell and cross-sell additional products and services to meet evolving customer needs.
• Provide Critical Support: Offer emergency on-call service to address urgent customer issues promptly and effectively.
• Manage Product Logistics: Facilitate the accurate delivery and timely pick up of necessary chemicals for customer operations.
• Ensure Account Health: Collect payments and follow up on customer accounts to maintain financial order and strong business relationships.

The Must-Haves
• Background: This is a Trainee position, ideal for individuals seeking to start a career path without specific prior industry experience. No explicit education level is mentioned, focusing instead on practical aptitude and a strong desire to learn.
• Experience: No specific years of experience are required. However, a comfort level with driving and performing mechanical tasks is beneficial for the daily responsibilities of the role.
• Skills: Possess a valid driver’s license, which is essential for managing a service route. Must have the physical capability to lift and move up to 50 lbs and to climb stairs, as these are inherent to service at customer and branch locations. A strong work ethic and a customer-focused mindset are also critical for success.
• Bonus: Prior experience or established comfort with driving and mechanical tasks is preferred, enhancing readiness for the role’s practical demands.