Teller

Job Description

Teller | Wells Fargo

The Tone:
This is a full-time role at Wells Fargo, located in East Haven, CT. Wells Fargo is a financial services leader and global trailblazer dedicated to driving innovation, empowering communities, and helping customers succeed. This role is a front-line, customer-focused position crucial for supporting customers’ everyday banking needs through accurate transactions and a welcoming experience. It offers a starting point for long-term career growth within retail banking, supported by a comprehensive benefits package, competitive compensation, and programs designed for well-being and work-life balance.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, East Haven, CT
• Pay: $20.00–$26.00 hourly
• Team: Branch Team
• Mission: Support customers’ everyday banking needs by accurately completing transactions and delivering a welcoming and reliable experience, while identifying opportunities to connect them with appropriate banking solutions.

What You’ll Actually Do
• Customer Service: Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with genuine care.
• Transaction Processing: Accurately process routine service transactions, including deposits, withdrawals, payments, and check cashing, with attention to detail.
• Customer Guidance: Welcome customers, understand their needs, and guide them to efficient banking methods, such as digital tools, self-service options, or the appropriate team member.
• Referral Generation: Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
• Operational Accuracy: Complete transactional and operational activities accurately, exercising sound judgment, and managing risk in line with established policies and controls.

The Must-Haves
• Background: This role requires individuals with experience interacting directly with customers, suitable for those with 6 or more months in customer-facing roles.
• Experience: Over six months of experience interacting with customers is required, which can be demonstrated through work, training, military service, or education. Desired experience includes customer-facing roles with strong attention to detail and the ability to accurately process transactions across multiple systems in busy environments.
• Skills: Strong verbal communication and active listening skills; ability to accurately process transactions; adherence to policies, procedures, and controls for risk management; and strong collaboration and relationship-building skills to work effectively with branch teammates.
• Bonus: Proven cash-handling experience; ability to recognize potential risk, ask questions, and appropriately escalate concerns; understanding of customer needs to identify referral and service opportunities, including educating on digital banking tools; and an organized, adaptable approach to prioritize tasks in a dynamic environment.