Claims Processor

Job Description

Claims Processor | Turo

The Tone:
This is a full-time, hybrid role at Turo, located in Phoenix, AZ. Turo operates the world’s largest car sharing marketplace, connecting guests with a vibrant community of trusted hosts across multiple countries. This Claims Processor position is crucial for expanding the operations team, acting as a vital link between Turo Support and the Claims department, while also providing direct assistance to Claims Associates. The role seeks an individual who is adaptable, self-motivated, and committed to continuous learning.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid, Phoenix, AZ
• Pay: $20.00 hourly
• Team: Operations Team, supporting Claims Associates and bridging Turo Support and Claims interactions.
• Mission: Resolve non-complex claims and support Turo members through the incident process while improving workflow.
• Tech Stack: Slack, CRM systems

What You’ll Actually Do
• Customer Support: Provide exceptional customer service and support to Turo hosts, guests, external vendors, and internal teams via Slack, email, voice, and/or chat.
• Claims Operations: Support collections efforts, review eligibility for accounts and vehicles relative to claims, review for liability, and resolve indirectly.
• Incident Assistance: Assist Turo members through the incident process.
• Resolution Management: Assist with non-complex claim resolutions.
• Process Improvement: Contribute to internal process documents and help streamline workflow.

The Must-Haves
• Background: Candidates should be comfortable with change, driven, and eager to learn daily. This role requires an individual who can multitask effectively, ensuring all account notations are accurate and completed promptly. Strong attention to detail is paramount, especially when supporting hosts and guests across diverse geographies. Ideal candidates are often the go-to person at their current job and are seeking a new challenge.
• Experience: The successful candidate will demonstrate the ability to thrive in an evolving environment, consistently maintaining quality standards and meeting key performance indicators with minimal supervision. A positive attitude, high energy, strong work ethic, and a clear commitment to Turo’s values are essential.
• Skills: Exceptional customer service and support, proficiency in multitasking, accurate data entry and account notation, effective communication across various channels (Slack, email, voice, chat), and problem-solving skills for non-complex claim scenarios.
• Bonus: Previous experience in a startup environment is a plus, as is strong proficiency with technology like Slack and other CRM systems. Candidates who can navigate and excel in ambiguous situations will be particularly valued.