eCommerce Operations Associate – TikTok Shop Operations

Job Description

TikTok Shop Coordinator | Ejam Inc

The Tone:
This is a full-time role at Ejam Inc, located in Santa Ana, CA. Ejam is a bootstrapped consumer products company that has successfully built, scaled, and exited multiple brands, all without external capital. The company operates like a holding company with the speed of a startup, consistently taking products from zero to eight figures and building real brands that consumers love. This entry-level role is crucial for ensuring the day-to-day health and optimization of the company’s TikTok Shop, providing direct exposure to marketplace operations and data-driven decisions.

The TL;DR
• Role: Full Time
• Type: Full-Time
• Location: In-person, Santa Ana, CA
• Pay: $20–$22 hourly
• Mission: This role ensures the day-to-day health, discoverability, and data-driven optimization of the company’s TikTok Shop presence.
• Tech Stack: Excel, Google Sheets

What You’ll Actually Do
• Manage Shop Health: Own the day-to-day health of our TikTok Shop, managing product listings, titles, images, descriptions, and pricing.
• Optimize Discoverability: Consolidate and organize listings to improve discoverability and conversion, ensuring products are categorized correctly and inventory is allocated.
• Report Performance: Pull and maintain daily and weekly performance reports covering GMV, views, conversion rate, and revenue by product, identifying trends and surfacing actionable insights.
• Analyze Pricing: Monitor pricing trends and bundle strategies across TikTok Shop to identify opportunities, researching promotional mechanics and recommending tests.
• Maintain Account Health: Monitor account health scores, policy flags, and listing violations, drafting and submitting appeals for suppressed listings, and staying current on platform policy changes.

The Must-Haves
• Background: Entry-level candidate eager to learn the eCommerce business from the inside. No prior eCommerce or TikTok experience is required.
• Experience: Strong work ethic, attention to detail, and drive to get things right. Able to commit to working in-office five days a week in Santa Ana, CA.
• Skills: Sharp attention to detail, basic comfort with Excel or Google Sheets, clear written communication, organized and self-directed, reliable, and proactive.
• Bonus: Familiarity with TikTok Shop Seller Center or similar marketplace platforms (Amazon Seller Central, Shopify), prior experience in eCommerce, retail, or marketplace operations, exposure to performance reporting, or experience writing product listings/copy.