Hospitality Intern – Hotel Operations

Job Description

UCF Front Office Internship | Hyatt Regency

The Tone:
This is an exceptional internship opportunity at the Hyatt Regency Grand Cypress, a premier hospitality organization located in Orlando, FL. At Hyatt, the fundamental belief is that guests choose their establishments because of dedicated, caring, and attentive associates who consistently provide efficient service and create meaningful experiences. This internship is designed to immerse aspiring professionals into this guest-centric culture. The role is critical in fostering the next generation of hospitality leaders, offering a hands-on introduction to the dynamic environment of a full-service hotel. It serves as a vital pathway for students to gain practical knowledge, understand operational excellence, and contribute directly to the superior guest experience that defines the Hyatt brand. Furthermore, strong performance in this role opens doors to significant career progression, including potential full-time positions and eligibility for the esteemed Corporate Management Trainee program.

The TL;DR
• Role: UCF Front Office Internship
• Type: Paid Internship (6-month initial, with full-time potential)
• Location: In-person, Orlando, FL

• Mission: To deliver exceptional, efficient service and create meaningful experiences for guests, while providing the intern with comprehensive, hands-on exposure to diverse hotel operations.

What You’ll Actually Do
• Guest Service & Skill Development: Deliver efficient service and meaningful experiences to hotel guests while cultivating strong customer service and interpersonal skills in a professional setting.
• Operational Immersion: Gain extensive, hands-on exposure to the foundational elements of a bustling hotel’s operations division, observing and participating in daily functions.
• Rotational Learning: Engage in structured departmental rotations across critical areas such as Rooms, Food and Beverage, and Engineering, providing a holistic view of hotel management.
• Industry Understanding & Career Pathway: Develop a deep and practical understanding of the hospitality industry, with an opportunity for a performance-based transition into a full-time role or eligibility for the Corporate Management Trainee program.

The Must-Haves
• Background: Currently enrolled as a 2nd or 3rd year student in a university program, pursuing a major in hospitality or a closely related field of study.
• Experience: Possess continuous authorization to work legally in the U.S. and demonstrate the capability to commit fully to the 6-month duration of the internship program.
• Skills: Exhibit strong interpersonal skills, essential for effective communication and collaboration, alongside a dedicated customer service-focused approach in all interactions.